Bundled Layerslider stops working after Enfold 4.7.5 update

Thank you for responding Victoria,
I do have both cPanel and FTP access, so I will try installing a fresh copy of the theme that way.

Hello Victoria (or Enfold team),

I tried the above steps and it did NOT resolve the issue. The whole plugin seems completely frozen. I cannot click to add a new slider, cannot attempt to edit existing ones, etc.

Each plugin was deactivated, I went back to Layerslider to see if that made a difference. Unfortunately, nothing is working. I believe Enfold 4.7.5 is installed, and PHP version is 7.2.30. I have other sites with the same software combination, and same set of plugins that aren’t having any issues, so this is puzzling.

Any help you can provide would be much appreciated.

Hello Victoria,

Completely deleted the enfold folder this time, and still the same issue with Layerslider after uploading a freshly downloaded copy from Themeforest

• deleted the previous enfold folder via FTP
• downloaded installable WordPress file only, unzipped and uploaded after completely removing the previous folder

In looking at the documentation under the changelog, I came across these lines that apply to 4.7.5:

– updated: bundled LayerSlider plugin to v6.11.1
IMPORTANT: LayerSlider changed internal directory structure – on manual update please delete folder …\themes\enfold\config-layerslider

Does this mean that when I uploaded the new enfold folder to the themes, that I need to delete the “config-layerslider” folder if I am uploading via FTP?

At this point, I just want to roll back to 4.7.3. Is there a repository for previous versions?

Any recommendations are welcome.

• This reply was modified 4 years, 4 months ago by rlhinirv57.

Many thanks, Rikard!
The site is back up and running with Layerslider operating as expected. Is it possible that the theme and LayerSlider combination is not compatible with PHP 7.3 and later? Asking because I successfully updated the theme in a click at several other sites that run PHP 7.2 versions. Both this site and the second site that are problematic are on PHP 7.3.18 and hosted at SiteGround — usually an excellent WordPress host.

I’ve contacted them about the issue simply because I set up a staging copy of the site in question to do the theme update, which worked as expected, but when taken live…broke LayerSlider. Once I hear back from them, I will update this thread with any information that might be helpful to others.

For now my conclusion is that this may not be an Enfold issue per se.

However, if you can confirm PHP compatibility, it’s always possible for me to rollback the PHP versions for these 2 sites where Enfold 4.7.5/LayerSlider bundle doesn’t work.

Hello Rikard,
There’s already a recent staging site, address & info in private response.

I do believe it must be a server issue: on the staging site I was able to update the theme to 4.7.5 with no problems. Everything looks right. When I took it live, the live site broke. Victoria took a screenshot of the javascript errors that show up on the live site — I can’t figure out why that happens on the live site, but not on the staging site. For now, I’ve rolled back the live site to 4.7.3 which resolves the LayerSlider issue.

Still awaiting a response from the web hosting company as to why that might be the case.

Thank you for verifying that the PHP version isn’t the issue.

Kind regards,
Rhonda

Here you go.
Thank you for taking a look at this!

That’s correct, the update worked just fine on the staging site – no problems. It’s when I tried to take the staging site live that the issue occurred. I attempted multiple times to do the migration, and each time there was a blank area where the LayerSlider elements on the homepage should be. I did follow the Enfold documentation instructions to rename the enfold theme folder to enfold_old, etc. then upload a fresh copy of 4.7.5 via FTP. That didn’t work either.

Navigating to the LayerSlider admin area revealed these issues:

• none of the administrative buttons worked…
• each of the existing sliders appeared to be completely blank in the slider admin
• the “Layers” section of the slider editing interface is blank
• no new sliders can be added
• the javascript errors that Victoria posted here: https://share.getcloudapp.com/yAuYqJOv happen

Since this issue only exists on sites that are hosted on Siteground, I reached out to them for advice. I have yet to hear back from Siteground. Sometime this weekend, I may try to update to 4.7.6 and see if the results are different. At this point, I believe the issue must be at Siteground since I’ve had no issues updating from 4.7.3 to 4.7.5 on sites hosted elsewhere.

It’s been frustrating, but at this point I do not believe the issues are actually with the theme itself. You can close this thread if you prefer to do so.

• This reply was modified 4 years, 4 months ago by rlhinirv57.