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  • #1225356

    Hello Enfold Team,

    As the topic states, the bundled version just quit working after the theme update. I am using a child theme, did not add new plugins, etc. After the update, I can’t even rebuild the existing sliders – clicking a button anywhere inside the Layerslider plugin has no effect; maybe the theme update got botched somehow but I am unable to re-upload a zipped theme file. Example, if I try to click the “Add New Slider” button, nothing happens.

    As this is a live site, your timely help is much appreciated.

    For now, I have added a static banner using the full-width banner element so that I don’t have a blank area where the layerslider is supposed to be.

    • This topic was modified 4 years, 4 months ago by rlhinirv57. Reason: Added information on viewing error
    #1225572

    Hey rlhinirv57,

    The theme needs to be updated with a fresh copy via FTP, the Layer Slider files have changed and they need to be updated. Do you not have access to the cPanel or FTP?

    Best regards,
    Victoria

    #1225601

    Thank you for responding Victoria,
    I do have both cPanel and FTP access, so I will try installing a fresh copy of the theme that way.

    #1225627

    Hi rlhinirv57,

    Before updating, please make sure you have a full website backup ready and rename old enfold folder, make a new one with the fresh copy of the theme, test it and when everything works, remove the old enfold folder.

    Should you have any issues, we are here to help :)

    Best regards,
    Victoria

    #1230462

    Hello Victoria (or Enfold team),

    I tried the above steps and it did NOT resolve the issue. The whole plugin seems completely frozen. I cannot click to add a new slider, cannot attempt to edit existing ones, etc.

    Each plugin was deactivated, I went back to Layerslider to see if that made a difference. Unfortunately, nothing is working. I believe Enfold 4.7.5 is installed, and PHP version is 7.2.30. I have other sites with the same software combination, and same set of plugins that aren’t having any issues, so this is puzzling.

    Any help you can provide would be much appreciated.

    #1230466

    I have one more piece of information: I just attempted to update another site from Enfold 4.7.3 to 4.7.5 and the same Layerslider issue is occurring. At the moment, I am trying to roll back from a backup. This seems to be a serious issue, and I hope that it can be resolved soon.

    If the rollback doesn’t work, I will be adding another site for troubleshooting.

    #1230699

    Hi rlhinirv57,

    Best regards,
    Victoria

    #1230704

    Thank you Victoria, I will download a fresh copy of the latest and try again. Note, I did upload the new copy of the theme via FTP. Should I instead be uploading the zipped install file via the WordPress admin area, after renaming the existing theme via FTP?

    (Yes, I did rename the previous install to “enfold-OBS” and upload a 4.7.5 downloaded from themeforest.)

    #1230783

    Hello Victoria,

    Completely deleted the enfold folder this time, and still the same issue with Layerslider after uploading a freshly downloaded copy from Themeforest

    • deleted the previous enfold folder via FTP
    • downloaded installable WordPress file only, unzipped and uploaded after completely removing the previous folder

    In looking at the documentation under the changelog, I came across these lines that apply to 4.7.5:

    – updated: bundled LayerSlider plugin to v6.11.1
    IMPORTANT: LayerSlider changed internal directory structure – on manual update please delete folder …\themes\enfold\config-layerslider

    Does this mean that when I uploaded the new enfold folder to the themes, that I need to delete the “config-layerslider” folder if I am uploading via FTP?

    At this point, I just want to roll back to 4.7.3. Is there a repository for previous versions?

    Any recommendations are welcome.

    • This reply was modified 4 years, 3 months ago by rlhinirv57.
    #1231117

    Hi,

    Thanks for the update. If you need help fixing the current version then please post FTP login details in private as well. If you want to roll back to 4.7.3 then you can find the files in private.

    Best regards,
    Rikard

    #1231379

    Many thanks, Rikard!
    The site is back up and running with Layerslider operating as expected. Is it possible that the theme and LayerSlider combination is not compatible with PHP 7.3 and later? Asking because I successfully updated the theme in a click at several other sites that run PHP 7.2 versions. Both this site and the second site that are problematic are on PHP 7.3.18 and hosted at SiteGround — usually an excellent WordPress host.

    I’ve contacted them about the issue simply because I set up a staging copy of the site in question to do the theme update, which worked as expected, but when taken live…broke LayerSlider. Once I hear back from them, I will update this thread with any information that might be helpful to others.

    For now my conclusion is that this may not be an Enfold issue per se.

    However, if you can confirm PHP compatibility, it’s always possible for me to rollback the PHP versions for these 2 sites where Enfold 4.7.5/LayerSlider bundle doesn’t work.

    #1231606

    Hi,

    Thanks for the update, I’m glad that things are back to normal again. I don’t think it’s a PHP compatibility problem since we haven’t had any other reports about this problem, and I can’t reproduce the problem on a local installation either. It’s likely that it’s something local to your site and/or server. Maybe you could try copying the site to a staging/dev area and update there, so that we can have a closer look at the problem? If not then please create a staging site anyway, so that you won’t have problems with the next update, in case the same thing should happen again.

    Best regards,
    Rikard

    #1231800

    Hello Rikard,
    There’s already a recent staging site, address & info in private response.

    I do believe it must be a server issue: on the staging site I was able to update the theme to 4.7.5 with no problems. Everything looks right. When I took it live, the live site broke. Victoria took a screenshot of the javascript errors that show up on the live site — I can’t figure out why that happens on the live site, but not on the staging site. For now, I’ve rolled back the live site to 4.7.3 which resolves the LayerSlider issue.

    Still awaiting a response from the web hosting company as to why that might be the case.

    Thank you for verifying that the PHP version isn’t the issue.

    Kind regards,
    Rhonda

    #1232173

    Hi Rhonda,

    Thanks for the update and details. Could you include FTP login details as well so that we can have look at the file structure please?

    Best regards,
    Rikard

    #1232178

    Here you go.
    Thank you for taking a look at this!

    #1232502

    Hi,

    Thanks for that. I checked the file structure and it looks correct, so that is likely not the problem. I tried editing one of your sliders and it seems to be working as it should on my end, what exactly is not working on your end? I’m checking on the staging site.

    Best regards,
    Rikard

    #1232699

    That’s correct, the update worked just fine on the staging site – no problems. It’s when I tried to take the staging site live that the issue occurred. I attempted multiple times to do the migration, and each time there was a blank area where the LayerSlider elements on the homepage should be. I did follow the Enfold documentation instructions to rename the enfold theme folder to enfold_old, etc. then upload a fresh copy of 4.7.5 via FTP. That didn’t work either.

    Navigating to the LayerSlider admin area revealed these issues:

    • none of the administrative buttons worked…
    • each of the existing sliders appeared to be completely blank in the slider admin
    • the “Layers” section of the slider editing interface is blank
    • no new sliders can be added
    • the javascript errors that Victoria posted here: https://share.getcloudapp.com/yAuYqJOv happen

    Since this issue only exists on sites that are hosted on Siteground, I reached out to them for advice. I have yet to hear back from Siteground. Sometime this weekend, I may try to update to 4.7.6 and see if the results are different. At this point, I believe the issue must be at Siteground since I’ve had no issues updating from 4.7.3 to 4.7.5 on sites hosted elsewhere.

    It’s been frustrating, but at this point I do not believe the issues are actually with the theme itself. You can close this thread if you prefer to do so.

    • This reply was modified 4 years, 3 months ago by rlhinirv57.
    #1233127

    Hi,

    Thanks for the update, I understand the problem now. I’m not sure why that would be, but since it’s working on the staging site, then it should work on the live site as well. Unless there is something going wrong locally on that specific server, like you pointed out. If you need help with updating on the live site then please let us know.

    Best regards,
    Rikard

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