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Hi, I have an enfold site (url below).
When I try to update the icon box in the middle of the homepage (Billing and Payment), it crashes the homepage. The entire bottom half of the website disappears. To fix this, I have to contact my hosting company and have them revert back to an older version of the site.
When I try to update the code block content on the bottom right of the homepage (How we’ve re-imagined…), the exact same thing happens as above.
I haven’t tried updating any other elements, because with each crash it sets me back in time and the timing of this update is urgent to my client.
Can you tell me why this is happening and how I can fix it please. Thanks.
Hey treemango,
Thank you for the inquiry.
Did you add html, shortcodes, or any custom code to the page? Please make sure that all html is valid and that all tags are properly closed.
Best regards,
IsmaelHi,
Thank you for the update.
This contains invalid html:
< b >< u >WE'VE MOVED! VISIT US AT OUR NEW LOCATION: 2166 Shaw Avenue, Clovis.</ u >The < b > tag was not closed properly. Please review the content of the page, check the html, and make sure all tags are closed properly
Best regards,
IsmaelI updated the code in the “How We’ve Redefined Urgent Care” code block (see below). As soon as I updated it, the bottom half of the website disappeared again. I’m leaving it in it broken state so you can see what happened. This is an actual urgent care business and they can’t have a broken website up. Please respond immediately so I can work to restore their website. Thanks.
Though the code was not perfect the site was working fine with it. I don’t think it was the code that was the issue. There’s some kind of bug that’s not allowing me to update. This is the code I changed it to:
<h3>How We’ve Re-Imagined Urgent Care</h3>
<ul class=”no_bullet”>
<li class=”check”>OWNED & OPERATED BY LOCAL EMERGENCY PHYSICIAN<br>
Utilizing experience gained over 20 years in emergency medicine.<li class=”check”>ON-SITE LAB AND X-RAYS<br>
We can manage more medical problems than your average urgent care because of our doctor’s expertise.<li class=”check”>CONVENIENTLY LOCATED ON SHAH & ARMSTRONG, NEXT TO EECU<br>
With lots of parking.<li class=”check”>MEDICARE, HMOs, TRICARE, AND MOST PPOs ACCEPTED<br>
No appointment necessary.<li class=”check”>EXTREMELY REASONABLE RATES FOR UNINSURED<br>
We have very affordable rates and we are committed to fair and transparent pricing.Hi,
Thank you for the update.
The html is invalid again. The list (li) tags were not closed properly.
<li class=”check”>OWNED & OPERATED BY LOCAL EMERGENCY PHYSICIAN Utilizing experience gained over 20 years in emergency medicine.It should be:
<li>OWNED & OPERATED BY LOCAL EMERGENCY PHYSICIAN Utilizing experience gained over 20 years in emergency medicine.</li>We didn’t see this content on the homepage. Even if the HTML isn’t causing any issues, you should avoid leaving unclosed HTML tags.
Best regards,
IsmaelHi,
UPDATE: We created a test page using the home template with the correct html code: (see private field)
Best regards,
IsmaelThanks. Yes, the reason you didn’t see the content on the homepage is because when I attempt to make an edit, it removes half of the homepage entirely, even on the editing end. I can’t even revert back to an older version. It’s just gone. The only way to restore the site is to contact the hosting company and ask them to revert back to an older backup.
I don’t think it’s normal for the site to break in this way just because of a minor html error. The site was also breaking when I updated the little “Billing & Payment” box, in which I had just edited the text without touching any html whatsoever. That created the exact same break, with half of the site completely disappearing and requiring me to contact the hosting company. Every time this happens, the site remains broken for at least 12 hours until they can restore it.
Thank you for your html tips. I’ll put your version in when I can, but there’s something more going on here. It’s a problem. They have a critical promotion they want featured on the homepage and for over a week now, I haven’t been able to add it.
Appreciate your help!
Hi,
Thank you for the update.
Adding invalid html is not a minor issue and should be avoided at all costs. It can not only break the builder but also affect the frontend. Please carefully review your html code before placing it on any of your pages. Use a validation tool or edit it using an IDE to make sure it’s correct.
Best regards,
Ismael
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