Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1056557

    Hi, after installing latest version of Enfold, I cant save in theme options menu and I cant edit front page, can you help me?
    Thanks in advance!

    #1056628

    Hey IReklama,

    If your site is already live, please rollback to your backup before the update then create a staging site (basically a clone of your site placed on your subdomain) and update the stage site instead.
    This way your live site won’t be messed up as we are trying to resolve the issue, here is a link on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/
    After creating the stage site, please give us the wp-admin credentials and ftp details in private content.

    Best regards,
    Nikko

    #1057654

    Hi, i tried to rollback a working version, but with every old version I have the same problem, I think the problem may be in connection between enfold and database. I don’t know what to do, can you check the database ?

    #1058257

    Hi IReklama,

    I could not login to your website.

    Which version of php are you running?

    Best regards,
    Victoria

    #1058594
    This reply has been marked as private.
    #1058883

    Hi Georgi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    #1059619

    Hi Victoria,
    I check all plugins one by one and problem is the same, if I pay 50$ for installation can you make me fresh installation with my old database ?

    #1060937

    Hi Victoria,
    Why you don’t answer me, I pay for 12 months support if I pay for installation it will be the same i think ?

    #1061146

    Hi,

    No, you need to update your support every 6 months :)

    Best regards,
    Basilis

    #1062032

    Ok but i buy yhe theme before a week, and why you don’t answer me ?

    #1062507

    Hi,

    What exactly haven’t we answered? Are you referring to your initial request or the one offering $50 for some kind of installation? Please try to explain your problem a bit further.

    Best regards,
    Rikard

    #1064041

    Hi,
    The problem is that i can’t save in my theme options. When i press “Save all changes” i receive this message “Saving didnt work!
    Please reload the page and try again”
    I buy latest version of enfold because I think that will resolve my problem, but problem is the same.

    When I receive invoice for this purchase there is a button with 50$ installation and my asking is will this installation help me?

    #1064672

    Hi IReklama,

    Can you please check server log for error?

    There could be some info on why the saving does not work.

    Best regards,
    Victoria

Viewing 13 posts - 1 through 13 (of 13 total)
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