Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 21, 2019 at 12:22 pm #1056557
    IReklama

    Hi, after installing latest version of Enfold, I cant save in theme options menu and I cant edit front page, can you help me?
    Thanks in advance!

    January 21, 2019 at 1:41 pm #1056628
    Nikko

    Hey IReklama,

    If your site is already live, please rollback to your backup before the update then create a staging site (basically a clone of your site placed on your subdomain) and update the stage site instead.
    This way your live site won’t be messed up as we are trying to resolve the issue, here is a link on how to create a staging site: https://themeisle.com/blog/wordpress-staging-site/
    After creating the stage site, please give us the wp-admin credentials and ftp details in private content.

    Best regards,
    Nikko

    January 23, 2019 at 10:10 am #1057654
    IReklama

    Hi, i tried to rollback a working version, but with every old version I have the same problem, I think the problem may be in connection between enfold and database. I don’t know what to do, can you check the database ?

    January 24, 2019 at 6:01 pm #1058257
    Victoria

    Hi IReklama,

    I could not login to your website.

    Which version of php are you running?

    Best regards,
    Victoria

    January 25, 2019 at 10:33 am #1058594
    IReklama
    This reply has been marked as private.
    January 25, 2019 at 7:26 pm #1058883
    Victoria

    Hi Georgi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    January 28, 2019 at 1:45 pm #1059619
    IReklama

    Hi Victoria,
    I check all plugins one by one and problem is the same, if I pay 50$ for installation can you make me fresh installation with my old database ?

    January 31, 2019 at 12:44 pm #1060937
    IReklama

    Hi Victoria,
    Why you don’t answer me, I pay for 12 months support if I pay for installation it will be the same i think ?

    January 31, 2019 at 8:44 pm #1061146
    Basilis

    Hi,

    No, you need to update your support every 6 months :)

    Best regards,
    Basilis

    February 2, 2019 at 6:10 pm #1062032
    IReklama

    Ok but i buy yhe theme before a week, and why you don’t answer me ?

    February 4, 2019 at 8:14 am #1062507
    Rikard

    Hi,

    What exactly haven’t we answered? Are you referring to your initial request or the one offering $50 for some kind of installation? Please try to explain your problem a bit further.

    Best regards,
    Rikard

    February 7, 2019 at 11:50 am #1064041
    IReklama

    Hi,
    The problem is that i can’t save in my theme options. When i press “Save all changes” i receive this message “Saving didnt work!
    Please reload the page and try again”
    I buy latest version of enfold because I think that will resolve my problem, but problem is the same.

    When I receive invoice for this purchase there is a button with 50$ installation and my asking is will this installation help me?

    February 8, 2019 at 5:30 pm #1064672
    Victoria

    Hi IReklama,

    Can you please check server log for error?

    There could be some info on why the saving does not work.

    Best regards,
    Victoria

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