Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 15, 2018 at 2:00 pm #927325
    Innovie

    Hi we have a bug with Safari on a website. The Video doesn’t work. We have the version 11.0.3.

    Can you help me?

    March 15, 2018 at 9:29 pm #927725
    Basilis

    Hey Innovie,

    That is actually an intended behavior.
    Please add an imahge as a fallback

    Best regards,
    Basilis

    March 16, 2018 at 9:13 am #927982
    Innovie

    Hi Basilis,

    can you explain, why a new imac with safari version 11. should display an image instead of the video??
    Safari version 9 & 10 works fine!

    March 17, 2018 at 6:46 am #928374
    Rikard

    Hi,

    Thanks for the feedback, though I can’t reproduce the error using Safari 11.0.3 on OSX, the video is working on my end. Did you try clearing your browser cache and reload the page?

    Best regards,
    Rikard

    March 19, 2018 at 9:15 am #928937
    Innovie

    Hi we tested it on 4 devices (Mac OS X) including browserstack and always get a static video screen of youtube video.

    could you please test it again on browserstack oder somewhere else?

    thanks!

    March 20, 2018 at 5:24 am #929502
    Rikard

    Hi,

    Thanks for the screenshot, though I’m getting an error message when trying to load the page now. Not sure why that is?

    Best regards,
    Rikard

    March 20, 2018 at 9:37 am #929617
    Innovie
    This reply has been marked as private.
    March 21, 2018 at 5:45 am #930307
    Rikard

    Hi,

    Thanks for the feedback. Your site is loading again, but I still can’t reproduce the error either in Safari or Chrome? The video is playing fine on my end in both those browsers.

    Best regards,
    Rikard

    March 21, 2018 at 9:00 am #930435
    Innovie

    Do you have the chance to replicate the bug via https://www.browserstack.com/ because it definitly isnt loading! on Mac OSX in Safari 11

    March 22, 2018 at 12:48 pm #931217
    Victoria

    Hi Innovie,

    Here is a discussion of the new video autoplay policies:

    To Play, or Not to Play – New AutoPlay Policies for Safari 11 and Chrome 64

    Best regards,
    Victoria

    April 17, 2018 at 8:08 am #942998
    Innovie
    This reply has been marked as private.
    April 19, 2018 at 10:05 am #943998
    Ismael

    Hi,

    Did you enable media autoplay in your browser settings? There’s a new media autoplay policy for Safari browsers. Users have to enable it manually.

    Best regards,
    Ismael

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