Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 4, 2017 at 1:13 pm #787788
    orangeamps

    Hi guys,

    Maybe I’m alone here, but when the search icon on my website and also this website kriesi.at doesn’t work when using my Wacom Tablet (Intuos Pro, PTH-651. Clicking/tapping the search icon doesn’t do anything… all other links work.

    May 4, 2017 at 2:40 pm #787830
    Yigit

    Hey Charlie!

    I am afraid no one on our team has a Wacom Tablet therefore this is not going to be easy to troubleshoot. I will ask my teammates in case they have any insights :)

    Best regards,
    Yigit

    May 4, 2017 at 5:05 pm #787941
    Jordan Shannon

    Hi,

    Please provide a link to the site/page in question and I will try and test with my Intuos. It is a different model, but perhaps I will get a similar result.

    Best regards,
    Jordan Shannon

    May 5, 2017 at 10:16 am #788287
    orangeamps

    Try out this website that we’re on now – the search icon on the top right.

    May 5, 2017 at 3:43 pm #788443
    Jordan Shannon

    Hi,

    Which browser are you using? I was able to recreate in Chrome but it seems to work fine in other browsers (ie, ff, etc).

    Best regards,
    Jordan Shannon

    May 5, 2017 at 4:24 pm #788467
    Guenni007

    my Wacom3 9×12 worked! as expected.

    do you use it with Pc or Mac?

    on Settings (this is mac osx):

    have you anything changed to standard settings?

    May 6, 2017 at 6:16 pm #788877
    orangeamps

    Glad you could recreate the problem and it’s not just me ha! I use Google Chrome on Windows 8.1 (I haven’t tried other browsers).

    • This reply was modified 7 years, 7 months ago by orangeamps.
    May 6, 2017 at 8:41 pm #788911
    Jordan Shannon

    Hi,

    Please try another browser to test. Based on my research into this issue this seems be a bug between the pen driver and browser that would have to be resolved by either a Wacom driver update or Chrome update.

    Best regards,
    Jordan Shannon

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