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  • March 10, 2023 at 10:49 am #1400654
    Ahlersheinel

    On some pages I get the bug that although the correct page is displayed in the backend, I have ended up in the editor for a specific product page.
    In other words, I am editing the start page, but Worpress opens a product page in the editor.
    The bug does not occur when I change the theme, e.g. to Twenty Twenty-Three.

    March 10, 2023 at 9:19 pm #1400779
    Rikard

    Hey Ahlersheinel,

    Where and how can we reproduce the problem you are having?

    Best regards,
    Rikard

    March 14, 2023 at 7:49 am #1401114
    Ahlersheinel

    Thanks for your reply!
    Please try to edit the Homepage.

    March 14, 2023 at 7:01 pm #1401175
    Rikard

    Hi,

    Thanks for that. What happens if you deactivate all plugins except WooCommerce?

    Best regards,
    Rikard

    March 15, 2023 at 8:03 am #1401224
    Ahlersheinel

    Hi Rikard,
    checked it, but nothing changed.
    Only switching to Twenty Twenty-Three Theme fixed it.

    March 15, 2023 at 6:19 pm #1401290
    Rikard

    Hi,

    Thanks for the update, I can’t reproduce the problem on my end though. Please see screenshot in private. Did you try using a different browser or a private browser window?

    Best regards,
    Rikard

    March 16, 2023 at 8:18 am #1401342
    Ahlersheinel

    Hi Rikard,
    tested under Firefox and Chrome (OS X), same behavior. Please check the screenshot in private content.
    It happens, when I try to edit the homepage.

    • This reply was modified 1 year, 9 months ago by Ahlersheinel.
    March 16, 2023 at 6:38 pm #1401407
    Rikard

    Hi,

    I still can’t reproduce the problem, I’ve checked in Firefox and Chrome on OSX.

    Best regards,
    Rikard

    March 17, 2023 at 8:22 am #1401495
    Ahlersheinel

    HI Rikard,
    tried it again with Safari, got the same result.
    ID 2 is definitely the Homepage, but please take a look on the marks in the Screenshot.

    March 17, 2023 at 11:32 am #1401510
    Ahlersheinel

    Additional infomation: Tried it on another System and got the same result.

    • This reply was modified 1 year, 9 months ago by Ahlersheinel.
    March 18, 2023 at 11:27 am #1401573
    Rikard

    Hi,

    I still can’t reproduce the problem you are seeing, please see screenshot in private. If you need further help, then we need a sure way of reproducing the problem on our end.

    Best regards,
    Rikard

    March 22, 2023 at 8:10 am #1401974
    Ahlersheinel

    Hi Rikard,
    that’s very strange! I have been able to contain the error. It’s the user. It works fine with a new created.

    March 22, 2023 at 4:34 pm #1402023
    Ahlersheinel

    Okay, unfortunately I rejoiced too soon. The problem is back.
    This time I also tried with the newly created account, as well with the account, which I created for Support.

    March 22, 2023 at 7:52 pm #1402043
    Rikard

    Hi,

    Thanks for the update. I can see the problem on the page in private, I can’t reproduce the problem on a test installation though. Please copy the site to a staging site, so that we can check the problem further there.

    Best regards,
    Rikard

    March 23, 2023 at 12:22 pm #1402140
    Ahlersheinel

    Hi Rikard,
    we created a public staging site.
    For Login credentials please check the private content.

    March 23, 2023 at 8:35 pm #1402200
    Rikard

    Hi,

    Thanks for that. Please share FTP login details as well, so that we can manually deactivate all plugins. The site crashes if one tries to a deactivate more than a couple plugins at a time.

    Best regards,
    Rikard

    March 24, 2023 at 9:05 am #1402255
    Ahlersheinel

    Hi Rikard,
    FTP Login in Private Content

    March 27, 2023 at 8:10 pm #1402679
    Rikard

    Hi,

    Thanks for the details, and sorry for the late reply. The FTP details you sent are working, but the WordPress details are not working anymore.

    Best regards,
    Rikard

    March 29, 2023 at 8:42 am #1402865
    Ahlersheinel

    HI,
    we did not changed any login credentials or something else.
    Could you plese check it again.

    April 1, 2023 at 11:22 am #1403174
    Rikard

    Hi,

    Sorry for the late reply. I’ve tried to figure out what is going wrong with your site, but I can’t see any reason for it unfortunately. I’ve tried reproducing the problem on a test installation, but it works as expected when I use the permalinks used on your site. Please see private.

    I’ve asked the rest of the support team for help as well, but I haven’t had any response so far. If you should need further help, then please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

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