Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 11, 2023 at 6:59 pm #1404154
    Mathew Bevan
    Guest

    Since the latest update – many text fields can not be edited by clicking on them – you cannot cut/paste into the field but you can drag text into it.. Text box works – but special header / box info etc no longer can be edited.
    Happy to buy more support but something seriously splat in latest v.

    April 12, 2023 at 6:25 pm #1404239
    Rikard

    Hey Mathew,

    I can’t reproduce this problem, and we haven’t had any other reports of this being a problem for other users either. Where can we see and reproduce the actual problem?

    Best regards,
    Rikard

    April 12, 2023 at 7:07 pm #1404254
    mrkuji
    This reply has been marked as private.
    April 13, 2023 at 11:27 am #1404328
    Rikard

    Hi,

    Thanks for that. I see the problem on your site, but like I mentioned earlier, I can’t reproduce it on a test installation. Are we allowed to temporarily deactivate plugins? You might want to copy the site to a staging site if you don’t want us to mess anything up on your production site.

    Best regards,
    Rikard

    April 13, 2023 at 3:37 pm #1404360
    mrkuji

    Feel free :-)))

    April 13, 2023 at 8:20 pm #1404398
    Rikard

    Hi,

    Please share FTP login details with us, deactivating plugins in bulk doesn’t seem to be possible on your installation.

    Best regards,
    Rikard

    April 17, 2023 at 10:46 am #1404661
    mrkuji

    I have discovered the issue – there is a compatibility problem with the DIGITS plugin.. when this is active many text boxes no longer work..

    April 17, 2023 at 7:30 pm #1404742
    Rikard

    Hi,

    Thanks for the update. Maybe there’s an alternative plugin which you could use instead?

    Best regards,
    Rikard

    April 17, 2023 at 7:59 pm #1404752
    mrkuji

    Nope there isnt unfortunatey.. I have emailed digits authors as well but I dont know who is at fault :-)

    April 18, 2023 at 9:07 am #1404791
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you. Please note that our support for debugging problems caused by third party plugins is limited.

    Best regards,
    Rikard

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