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Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 23, 2023 at 4:51 pm #1411492
    Marcos Q.

    Hello, we have activated the breadcrumbs from the theme options.

    When viewing it, we obtain a format where we enter the title of the entry 2 times (see screenshot).

    expected format:

    You are here: Home / category / subcategory / post title

    Format obtained:

    You are here: Home / post title / category / subcategory / post title

    June 25, 2023 at 7:29 pm #1411640
    Mike

    Hey Marcos Q.,
    Thanks for your patience, but I’m not able to reproduce this, when I create a sub-category “oil painting” under “painting” for example:
    Enfold_Support_2459.jpeg
    the post only shows once at the end of the breadcrumbs:
    Enfold_Support_2461.jpeg
    Perhaps you have a plugin conflict, try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    Otherwise please expain how we can reproduce the error.

    Best regards,
    Mike

    June 26, 2023 at 2:18 pm #1411732
    Marcos Q.

    Hi Mike, I have disabled all plugins from health & check and still getting the error. The only thing out of the ordinary in this installation (it’s new) is that it’s located inside a directory… although I don’t see how this can affect it.

    add that the theme is currently at 5.6.2. I have also tried with 5.5.0.

    I leave you the link in private

    • This reply was modified 1 year, 4 months ago by Marcos Q.. Reason: add info
    June 26, 2023 at 11:47 pm #1411780
    Nikko

    Hi Marcos Q.,

    To assist you further, please provide us with your login credentials by following these steps:

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

    If you have any further questions or concerns, please let us know.

    Best regards,
    Nikko

    June 27, 2023 at 7:26 pm #1411876
    Marcos Q.

    Hi, here temporal login

    June 28, 2023 at 8:23 am #1411929
    Nikko

    Hi Marcos Q,

    Thanks for giving us admin access.
    I have checked it and noticed that when the parent theme is used (via Health Check & Troubleshooting) it seems to fix the issue, but when the child theme is used the issue shows up again, however, I don’t really see anything in the child theme that should cause the issue. So I add this CSS code in Quick CSS, to hide the extra breadcrumb link:

    #top.single-post .avia-breadcrumbs .breadcrumb-trail span:nth-child(3), 
#top.single-post .avia-breadcrumbs .breadcrumb-trail span:nth-child(4) {
    display: none;
}

    Please review your site.

    Best regards,
    Nikko

    June 28, 2023 at 2:45 pm #1411958
    Marcos Q.

    Thanks for your answer Nikki. Your CSS code correctly solves the problem… at least temporarily.

    It would be interesting to find out if you can reproduce it in your own installation (with a child theme) and determine if this problem occurs only in my installation or, on the contrary, it can be caused by an error in the programming of the theme.

    June 29, 2023 at 3:23 pm #1412072
    Nikko

    Hi Marcos Q.,

    I think you can try to create a staging site to test it.
    Then on the staging site, delete the child theme and add new child theme and see if it helps.
    If the same problem still persists then I think there are some settings that needs to be tinkered around.

    Best regards,
    Nikko

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