Bug in Avia Layout Builder – Enfold

Hey Graknowles,

Thank you for the inquiry.

The user name is invalid or doesn’t exists. Please check the info carefully or provide another admin account.

Error: The username xxxxxx is not registered on this site. If you are unsure of your username, try your email address instead.

Best regards,
Ismael

Hi,

We tried it again but this time, the password is incorrect. Try this instead:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Ismael

Hi,

Looks like there are text elements in the builder with invalid html code. Please remove these text blocks and make sure that the HTML is valid.

Best regards,
Ismael

Hi,

It’s possible that invalid html tags have been inserted into the existing elements. You may need to remove this part and recreate it from scratch because it broke the layout of the builder.

View post on imgur.com

Best regards,
Ismael