Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 10, 2022 at 7:28 am #1343962
    S-edwards

    hello,

    i just updated enfold and the footer widgets no longer work.if i go to Appearance > widgets, the footer widgets (column 1,2 and 3) are all displaying the correct info, but on the front end its just showing some generic stuff e.g. ‘interesting links’, pages and categories.

    how do i fix this ASAP?

    March 10, 2022 at 7:32 am #1343963
    S-edwards

    forgot to mention i already tried disabling plugins, turning off the cache, and remaking the footer widget.

    the first footer column should say:

    Copyright 2022 All rights Reserved

    Now Available With
    [afterpay logo]

    March 10, 2022 at 8:09 am #1343966
    Nikko

    Hi S-edwards,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 10, 2022 at 2:01 pm #1344001
    RalfZosel

    Same problem here. I cloned the website so you can easily explore.

    March 10, 2022 at 3:20 pm #1344015
    Rikard

    Hi RalfZosel,

    I can only see a user, but no password. Please include a password to your site as well. I you are overriding header.php or footer.php in a child theme, then please try to copy those files from your parent theme, then add you customisations back in after that.

    Best regards,
    Rikard

    March 10, 2022 at 6:39 pm #1344046
    RalfZosel

    Hi Rikard,

    Thanks for your message. The idea was, that you would generate the password on your on (via the password forgotten link). Anyway, I really had a custom footer.php. I removed it and now everything works fine. :-)

    Regards,

    Ralf

    March 10, 2022 at 6:41 pm #1344047
    Yigit

    Hi,

    I am glad that Rikard could help you out! Let us know if you have any other questions and enjoy the rest of your day :)

    Regards,
    Yigit

    March 10, 2022 at 11:18 pm #1344063
    S-edwards

    hello, credentials below

    March 10, 2022 at 11:28 pm #1344065
    S-edwards

    Also, tried removing the footer.php file from my child theme, and that completely remove the footer all together. Nothing was showing at all.

    March 11, 2022 at 11:05 am #1344116
    Rikard

    Hi S-edwards,

    If you need help then we need to access your site, an email is not enough to login. Please post full WordPress and FTP login details in private.

    Best regards,
    Rikard

    March 14, 2022 at 12:51 am #1344328
    S-edwards

    It was a login without a password email using Temporary Login Without Password plugin, password should not have been necessary. I have extended it for another week.

    March 14, 2022 at 9:03 am #1344354
    Rikard

    Hi,

    Thanks for the update. If you have a login without password, then we need the custom URL for that, not the regular WordPress login URL. Please either post the custom login URL in private, or manual login details.

    Best regards,
    Rikard

    March 14, 2022 at 11:46 pm #1344472
    S-edwards

    ok below.

    Also, i just noticed one of our other Enfold websites has lost its footer entirely.

    March 15, 2022 at 10:51 am #1344513
    Rikard

    Hi,

    Thanks for that. The login URL you posted is working, but we can’t change anything for you since we are missing FTP login details. Did you try to replace footer.php and header.php with the parent version? It should work as expected after that, and you can add your overrides to those files once you have verified is as working.

    Best regards,
    Rikard

    March 15, 2022 at 11:31 pm #1344661
    S-edwards

    Hey, ok this is sorted. I didn’t realise that i had to remake the footer.php AND the header.php. I was only working on the footer.

    all is working now on both websites

    thanks

    March 16, 2022 at 7:42 am #1344673
    Nikko

    Hi S-edwards,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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