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  • #1278233

    While doing a GTMetrix test on my website, in Waterfall, there is an item: “boat.woff2”. Its load time is 3.6s. Within “status” is has: “(canceled)” dotorgwebworks.org

    What should I do with this?

    Thanks

    #1278266

    Hey laptophobo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ” rel=”nofollow” data-mce-href=”mailto: (Email address hidden if logged out) “> (Email address hidden if logged out)  ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1278294
    This reply has been marked as private.
    #1278597

    Hi laptophobo,

    Thanks for giving us admin access.
    It seems to be returning 404 (not found) error and does not contribute to anything on the page.
    You can remove this in Enfold Child > Import/Export > Iconfont Manager > Font: boat.
    Hope this helps.

    Best regards,
    Nikko

    #1278668

    thanks Nikko

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