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I have NO Idea what changed with the last Woocommerce update, (3.4.2) but now my gallery images are blurred, Can anyone help?
Here is an example: https://www.karenwhooley.com/shop/cowls/coastal-cowl/
I have regenerated the thumbnails several times but now that the display options are in the Customizer, I have reset them in there and it doenst make a difference.
Help!Hey KRWKnitwear,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
I converted the images to the basic format they have
https://www.karenwhooley.com/shopbut they still do not work as should.
It seems that the problem is basically because the images are uploaded as blured.Could you please look at that?
Best regards,
BasilisI am not sure how they could be uploaded blurred as they are clear in the media gallery, when I look at the products on my iPhone and tablet, and when I bring them up in the light box. So I dont know what you are asking of me?
I also should mention that I am using those same photos elsewhere on the website and they are loading fine. it is just in woocommerce.
Hi KRWKnitwear,
I added this plugin called Simple Image Sizes and change shop_thumbnail size from 100px x 100px to a larger size and regenerating the images but it doesn’t change.
Then I added the php code recommended by Woocommerce:
https://wordpress.org/support/topic/product-thumbnail-size-not-editable-after-last-update/add_filter( 'woocommerce_gallery_thumbnail_size', 'custom_woocommerce_gallery_thumbnail_size' ); function custom_woocommerce_gallery_thumbnail_size() { return 'thumbnail'; }in functions.php (Appearance > Editor) which would fetch the thumbnail size instead however after adding that code, the frontend of you site went down.
I checked functions.php again and it was empty and trying to add content on it simply is refused.
Can you add this code in functions.php via ftp or cpanel: https://pastebin.com/PmQTCs3t
I apologize that the site went down.Best regards,
NikkoNikko – what did you do? I have added that code and I am down. Please advise as to what I need to do to fix this. I pasted the Function PHP and it is still down. I am furious as I have a new product release today!
Never mind, I had my hosting company help me recover. I have removed your log in capabilities. I will be looking for a new theme.
No I still am using Enfold with blurry photos. I had to restore to a back up in order to get my website up and running again
I’m sorry Victoria, But I shut off the login. I am not going to risk my site going down again at an important time in product launch.
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