Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 4, 2023 at 10:44 pm #1406485
    gb

    Hi,

    Strange issue here, when you look at this blog posts page: https://epostle.net/the-next-step

    You will see that after the episode: Next Step #739, the excerpt is no longer displayed.

    I have looked at the posts that work and don’t and can not see a difference for the content.

    Any idea why the excerpt stops being displayed for the older posts starting at #738 which is titled: Bee Dreams?

    Thanks,
    GB

    May 5, 2023 at 5:31 pm #1406540
    gb

    bump incase my question got missed

    May 6, 2023 at 5:19 pm #1406579
    gb

    Hi Support,
    not sure what’s going on, usually when I post a question, there is a response within 24 hours.

    I already bumped my question on day two as it went unanswered and buried.

    I am bumping again on day three, is it just going missed or has support changed?

    I hope not as I just paid the renewal fee to get support extended just to ask this question.

    Hopefully three times is a charm :-)

    May 6, 2023 at 6:21 pm #1406583
    Mike

    Hi,
    Thank you for your patience and the link to your site, I’m not sure why this is occurring try updating your site to v5.6 and if this doesn’t help try disabling your plugins and checking again. If this doesn’t help try changing the post “Shooting Star” to draft as this is the last post before the error, while I don’t see an error with this post, typically this is a way to isolate the post causing the issue. Or try changing the “Bee Dreams” post to draft.
    Please note that when you “bump” a thread it moves it to the bottom of our list making it look newer than the other threads. Typically we try to help with the oldest threads first.

    Best regards,
    Mike

    May 10, 2023 at 11:34 pm #1407057
    gb

    Thanks for getting back to me and providing all the support ideas. I will deeply and get back to you if still have issues.

    Thanks again!

    GB

    May 11, 2023 at 12:24 pm #1407106
    Mike

    Hi,
    We will leave this open to hear back from you.

    Best regards,
    Mike

    May 18, 2023 at 8:14 pm #1407867
    gb

    Hi,
    So I went to go update the Enfold theme however it is not offering the option as it states “you are running the latest version which is 5.0.1

    However, Enfold is at 5.6.2

    When I click Check Manually, it says I am up to date.

    Any suggestions how to resolve this issue?

    Thanks,

    GB

    May 19, 2023 at 12:35 am #1407880
    Mike

    Hi,
    Try the official Envato Market Plugin to manage the updates.

    Best regards,
    Mike

    May 22, 2023 at 9:42 pm #1408200
    gb

    Hi Mike,

    I uploaded the Envato Market Plugin as you suggested and it did update the theme although the problem of posts starting at #738 and on still do not show the text excerpts. Would the next step be to see if it is a plugin conflict even though that does not really make sense to me?

    • This reply was modified 1 year, 6 months ago by gb.
    May 23, 2023 at 5:42 pm #1408315
    Mike

    Hi,
    Yes, please Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    If this doesn’t help try changing the post #738 to draft so it will not load, I assume this was the post “Shooting Star”, if this doesn’t help also try changing the one before it and after it to draft and see if that helps.

    Best regards,
    Mike

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