Viewing 10 posts - 1 through 10 (of 10 total)
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  • #1474767

    Dear Folks,
    Please help.
    Since few days, i can’t see any content in back office thru advanced layout editor anymore.
    Many thanks for your precious help.
    Best regards,
    James

    #1474774

    Hey James,

    Could you try updating the theme to the latest version (6.0.8) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    #1474817

    Dear James,
    Thank you so much.
    Since i use wp online account i had to install “envato market plugin” to update enfold theme.
    The blank page has disappeared. Everything is back to normal.
    Will the theme be automatically updated from now on?
    Best regards,
    James

    #1474823

    Hi,

    Thanks for the update. You will get an indication in the Envato Markets plugin once an update is available.

    Best regards,
    Rikard

    #1475871

    Hi Rikard,
    i am sorry, the problem occur again.
    I can’t see any content in back office thru advanced layout editor anymore.
    A few days ago I installed the “Post Slider and Carousel Pro” plugin. This plugin claims to be compatible with the Enfold theme. Could there be a link?
    Is a theme update planned soon?
    It’s a real concern. Many thanks for your help,
    Best regards,
    James

    #1475901

    Hi,

    Thank you for the update.

    The Advanced Layout Builder (ALB) is working correctly when we checked. Is this happening on a specific page? Please provide a direct link to the page with the issue.

    Best regards,
    Ismael

    #1475915

    Hi Ismael,

    First of all, thank you for your quick reply.
    Strangely, this only happens with Firefox.
    When I read your answer I tried with Chrome and everything worked fine. I don’t know if the problem will go away when I will clear the Firefox cache (to answer your question, this happened with all pages without exception).
    I hope I didn’t waste your time with this problem. I should have immediately tried with another browser to see if the interface was displayed correctly.

    Best regards,
    James

    #1475937

    Hi,

    Thanks for the update. Maybe you have a plugin in Firefox which is causing the problem?

    Best regards,
    Rikard

    #1476016

    Hi Rikard,
    The only plugin i use with firefox is adblock.
    I have disabled adlock now.
    The problem persists despite everything, it happens randomly.
    I will let you know if I understand why as it might be useful to others.
    Best regards,
    James

    #1476028

    Hi,

    Thanks for that, we’ll leave this thread open then.

    Best regards,
    Rikard

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