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  • November 2, 2025 at 3:16 am #1490861
    Audica1

    Dear Support,

    After updating the theme, any time I update a page, the page goes blank and all content is removed. I have tried adding all different types of content (text, images, buttons) and I have enabled the WP Classic Editor in Theme Options, but nothing has worked.

    I have been able to restore previous versions of pages, but need to add new content. Any information on how this can be fixed will be greatly appreciated. Thanks.

    November 2, 2025 at 9:57 am #1490866
    Rikard

    Hey Audica1,

    Thanks for the login details. Please give us step by step instructions on how to reproduce the problem that you are seeing on your end.

    Best regards,
    Rikard

    November 3, 2025 at 3:31 pm #1490889
    Audica1

    Thanks, Rikard. To reproduce:

    1. Go to the “Promotions (copy)” page. Feel free to do your testing here.
    2. View the page.
    3. Make an adjustment to the page and you will see the previous content disappear.

    I have included a screen recording of the issue in the private area. Thanks again.

    TB

    November 3, 2025 at 5:02 pm #1490895
    Rikard

    Hi,

    That happens because you have added html markup to your content, and not closed it properly:

    Promotions <strong>

    You need to close all open tags, otherwise it will break the layout builder.

    <strong>Bold text closed properly</strong>

    Best regards,
    Rikard

    November 3, 2025 at 5:13 pm #1490896
    Audica1

    Thanks, Rikard! It’s unlikely that the client knows about tags, how to add them or close them. Is it possible that the theme inadvertently left some broken markup behind?

    Thanks again.

    November 3, 2025 at 8:31 pm #1490898
    Rikard

    Hi,

    No, we don’t add broken tags to any of the theme content.

    Best regards,
    Rikard

    November 3, 2025 at 9:53 pm #1490899
    Audica1

    Thanks, Rikard. I wasn’t implying that the theme would- it’s just curious that broken markup ended up on the page since the client wouldn’t know how to do that. I’ll keep an eye out for any other funny stuff. Thanks again for your support.

    November 4, 2025 at 10:00 am #1490909
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    November 6, 2025 at 3:46 am #1490989
    Audica1

    Rikard,

    You can close it. Thanks so much for your support.

    November 6, 2025 at 12:13 pm #1491000
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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