Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 24, 2018 at 6:01 pm #932419
    scorpion10

    Dear Support Team,

    I updated my WordPress Core + the Enfold Theme and…BANG…I got a blank page. Even the preview of pages does not work anymore.

    Unfortunately, the page displays my Online CV and it’s kind of important to have that running again very fast.

    Can you have a quick look what happend?

    Thanks,
    Michael

    • This topic was modified 6 years, 3 months ago by scorpion10.
    March 25, 2018 at 3:19 am #932542
    scorpion10

    Hello,

    Did you have a chance to check this for me. The page is still down and I don’t know what happend.

    It now says internal server error.
    Please kindly check that for me. I only updated wp and the theme.

    Thank you so much.

    • This reply was modified 6 years, 3 months ago by scorpion10.
    March 26, 2018 at 6:28 am #932803
    Rikard

    Hi Michael,

    I’m sorry for the problems, could you try to delete the entire theme folder and then upload the new version via FTP to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that doesn’t work then you can find the previous version in private if you want to roll back.

    Best regards,
    Rikard

    March 26, 2018 at 7:34 am #932822
    scorpion10

    Hi Rickard,
    DO you have a chance to upload the theme via ftp for me? . I am on business travel in remote areas of Nepal and happy to get access to a 2G connection.

    I would really appreciate that.

    You got ftp log in.

    It’s not important to have the page on the latest wp + theme today. It’s just important that customers can see the page again :-)

    March 26, 2018 at 8:26 am #932850
    Nikko

    Hi,

    I have checked your site and it’s difficult to fix since there’s no error logs showing up that caused the 500 Internal Server Error, I tried enabling wordpress debug however it’s also not working, probably error reporting is turned off. But we’re still checking it out.

    As for the problem with the update, it’s because the php your using is still 5.3, while Enfold requires atleast 5.6.

    Best regards,
    Nikko

    March 26, 2018 at 10:39 am #932928
    Nikko

    Hi,

    I have tried to fix the problem but find it too difficult without the error logs, can you try to ask your web host to check.

    Best regards,
    Nikko

    March 26, 2018 at 3:26 pm #933042
    scorpion10

    The provider updated to the latest version of php. Should be active in a few minutes.
    Does that help?

    March 27, 2018 at 4:41 am #933326
    Nikko

    Hi,

    Yes, that should help but if your webhost can also turn on displaying errors, that would also help a lot since it’s still in 500 Internal Server Error.

    Best regards,
    Nikko

    March 27, 2018 at 10:14 am #933533
    scorpion10

    They switched to php 5.6 Debug version now.

    March 27, 2018 at 11:28 am #933580
    Nikko

    Hi,

    I have checked your site again but I can’t do anything with it, even creating a simple html file and show it returns 500 Internal Server Error, when I tested it (march 26), I was able to create test.php with phpinfo and it does display, trying it now returns 500 Internal Server Error. I think only your webhost can help with it.

    Best regards,
    Nikko

    March 27, 2018 at 11:42 am #933583
    scorpion10

    Thanks for your help!!! I asked the web hoster if they can roll back to last week. Will let you know the result.
    Thanks
    Michael

    March 27, 2018 at 5:03 pm #933745
    Nikko

    Hi Michael,

    Thanks for doing that, just post back here once it’s rolled back and we will check on it again :)

    Best regards,
    Nikko

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