Viewing 19 posts - 1 through 19 (of 19 total)
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  • #921469

    At the request of Mike, I am creating a new thread so that my issue can be investigated.
    Update attempts have been made to the latest version of Enfold 4.2.5 both from within Dashboard and by downloading latest version from Themeforest and then FTP install.
    Both resulted in Blank homepage but still access to Backend Dashboard via wp-admin.
    Wordfence is installed and active and I would like to continue to use this plugin, so if it is the cause then a solution needs to be found.
    Rolling back to 4.2.4 brings the site back to operational with Wordfence active, so it would appear that some file change in 4.2.5 is breaking things.
    Staging site details and Admin user access credentials are in Private Content

    Regards
    Craig

    #921472

    Hey Craig,

    Thanks for the info! Could you please post FTP logins here privately as well? :)

    Cheers!
    Yigit

    #921495
    This reply has been marked as private.
    #921726
    This reply has been marked as private.
    #921782

    I deleted current Enfold theme version from the server via FTP and uploaded Enfold 4.2.5 via FTP and it seemed to solve the issue. I would like to note that I had to follow this process about 3x before it resolved properly.

    #921809

    Hi,

    We appreciate letting us know.
    Yes it can be a php version issue which will be available to be fixed if you update the php version on the server.

    Best regards,
    Basilis

    #921862

    Hi,


    @craigriches
    I replaced the content of wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/asset-manager.class.php file with this one – https://pastebin.com/JpStScD0

    We will include the fix in upcoming Enfold update which is planned to be released on 3rd week of March. Please review your website :)

    Best regards,
    Yigit

    #921876

    Thanks @Yigit,
    Mike mentioned the development team had made changes to the config-template builder in this update. I presume this is what is causing the issue for many users.
    Good thing 4.2.6 is coming along so quickly after the last one eh? ;)

    #921892

    Hi,

    Exactly! Changes our dev team is making are going to make the theme harder, better, faster, stronger :)

    Cheers!
    Yigit

    #922365

    Hello again @Yigit,

    Having checked through the updated staging website you carried out yesterday. I can see that the Tab element is now not showing correctly on the product pages as well as any developer modifications made to elements on those pages.
    If however, i choose to show the product pages “un-minified” via the Hummingbird Pro plugin option in the menu bar of Dashboard I can see the Tabs properly as they should be.
    Something in the new code/template is blocking the display. Some sample product pages in PVT to show what I mean.
    It would appear the minifying is stripping any additional code our developer added to the pages.

    • This reply was modified 6 years, 8 months ago by craigriches.
    #922548

    I have tried updating to 4.2.6 today and the minification problem is still there.

    #922788
    This reply has been marked as private.
    #923007

    I can now confirm that I have downloaded and uploaded via FTP the latest 4.2.6 version of Enfold to my staging site and the Tab display problem and minification issues are still there.
    Please can someone respond to my thread.

    #923997

    is there any possibility of someone from Enfold support contacting me regarding my issue? I have 2 threads open for the same thing now and no-one has come back to me.
    Regards
    Craig

    #924277

    Hi Craig,

    Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Please try disabling Enfolds minification by adding this to your functions.php

    
    add_filter('avf_merge_assets', function() {
            return 'none';
    });
    

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #924406
    This reply has been marked as private.
    #924545

    Hi craigriches,

    If you’re using a child theme, it is better to be added there. If not, put it here
    Image 2018-03-09 at 21.27.39.png

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #924574
    This reply has been marked as private.
    #926406

    Hi,

    Glad it worked. Please open a new thread should you encounter the issue again. We’ll close this thread for now.

    Best regards,
    Ismael

Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Blank Homepage after upgrading to 4.2.5’ is closed to new replies.