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When a user clicks on any link of the website, if they are working with Chrome or Safari (for example), they see a black screen like this http://postimg.org/image/9c0g8eylh/. We think It is sth. from Enfold theme. Can you help us?
Hey Juan-Jose!
Please try deactivating all active plugins and check if that helps. I do not see such issue neither on demo site nor my local insallation
Regards,
YigitHi again Yigit.
We cannot desactivate all plugins because We need them. Maybe someone It could be possible. Can you be a little bit accurate? Or have you had a similar problem? Thanks
Hi!
That’s the only way to discard if the issue is coming from theme or not, just disable them for a moment, do a quick test and re-enable.
Best regards,
JosueHi!
We proceeded to deactivation of all plug-in and is still producing the same effect.
Any other tipsBest regards,
Juan M.Hey!
Try adding this code to the Quick CSS:
html, #scroll-top-link{ background: white !important; }Cheers!
JosueWe have deactivated all plugins and this problem hasn’t solved. After launching different analysis We think the problem is due to load too many CSS and JS. Some solution?
We have made the change you are indicating to us, the effect is attenuated, to make the change on white, but the problem persists. I believe that this is not a valid solution.
We invested much time and money in implementing the theme, and we can not afford to have such a poor and unsuitable solution.
We expect a correct solution to the problem.Regards.
JuanHey Juan!
The black screen is no longer appearing at all, check:
http://screencast.com/t/q0SXiyHcxIlBest regards,
JosueHi again,
We have added your code (white !important) on our website: tavad.com and now the background is shown as white. But it is not a solution for us. We have increased PHP memory too and it continues appearing. We have read all issues on your forum about that.
We want this effect disappears totally. We can show on other enfold themes like http://www.impactradius.com/ that this effect appears too.
We know It is a problem loading CSS and JS. It can be shown easily with Firebug->NET tool. The enfold’s CSS and JS take a long time. We need You optimize your CSS and JS files. Maybe you can merge CSS in 1 or 2 files. Maybe you can reduce code in these files. Maybe you can compress all those file. But we need a better solution. For us it is a priority, We have invested a lot of money in enfold theme: developers, online marketers, etc.
Thank you
Hi,
It’s not happening on that page you linked.
To minify/concatenate the CSS/JS file you can use this plugin:
https://wordpress.org/plugins/bwp-minify/Cheers!
JosueHi.
Hemos probado el plugin, pero la version disponible es para la 3.7 de WordPress
Nosotros tenemos la 3.9. No hemos observado que se solucione el problema.Some other plugin for version 3.9?
Hola Juan,
Yo personalmente uso BWP Minify con Enfold sin problemas.
Sin embargo, puedes buscar otro plugin de minificacion aqui:
https://wordpress.org/plugins/tags/minificationSaludos,
Josue
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