Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • January 26, 2020 at 9:05 pm #1178521
    espressotech

    Hello,
    i have shipment rate in my cart,
    the order is with shipment
    after price moves to payment with paypal the shipment is omitted from amount to pay
    where can i fix this?
    regards
    Guy

    January 28, 2020 at 4:14 pm #1179064
    Ismael

    Hey espressotech,

    Thank you for the inquiry.

    Are you using a particular plugin for this payment method? Please provide a link to the site so that we can check the issue. And try to contact the plugin authors for additional assistance.

    Best regards,
    Ismael

    January 28, 2020 at 5:14 pm #1179082
    espressotech

    Hi
    thank you
    it is with woocommerce i guess.
    i write the link to site below
    thanks
    Guy

    January 29, 2020 at 12:11 pm #1179370
    Ismael

    Hi,

    Thank you for the update.

    We are having a bit of difficulty navigating the site because of the language. Could you provide a step by step procedure on how to recreate the issue? Direct links to any related pages or options will help as well.

    Best regards,
    Ismael

    January 29, 2020 at 2:06 pm #1179426
    espressotech

    Hi
    first you pick a product like coffee beans

    תערובות קפה סאן ג’וסטו רוסו

    you press add to cart

    Cart

    in the cart on shipment you choose local shipment circle where you see 24.99 price
    you press continue to payment

    Checkout

    you fill details and continue to paypal it is the last button
    i guess you can use google translate for easy navigation
    when you are in paypal site the shipment is no longer exist
    regards
    Guy

    January 30, 2020 at 5:21 pm #1180021
    Ismael

    Hi,

    Thank you for the instructions.

    We found this thread and it is the same exact issue that you described here. In the end, the OP decided to use another plugin called PayPal Express Checkout and reported that it works well.

    // https://wordpress.org/plugins/express-checkout-paypal-payment-gateway-for-woocommerce/

    This article might help as well.

    // https://docs.woocommerce.com/document/paypal-standard/#section-13

    Are there any shipping rules setup directly in your paypal account or country?

    Best regards,
    Ismael

    January 30, 2020 at 7:50 pm #1180067
    espressotech

    thank you
    so i understand that i have to install the plugin
    i do not know of any shipping rules setup in pay pal account
    regards
    Guy

    February 3, 2020 at 3:05 am #1180762
    Ismael

    Hi,

    Yes, you should try the plugin and remove any shipping rules in your paypal account if there’s any. Let us know if the plugin helps.

    Thank you for your patience.

    Best regards,
    Ismael

    April 26, 2020 at 1:52 pm #1207259
    espressotech

    Hi
    again a customer ordered and the shipping was reduced from payment
    the plugin was not last version now i upgraded it
    best regards
    Guy

    April 28, 2020 at 4:40 pm #1207844
    Victoria

    Hi espressotech,

    So did you get it working for you or do you need more help?

    Best regards,
    Victoria

    April 29, 2020 at 7:41 pm #1208290
    espressotech

    no
    i need help
    user and password as last time
    regards
    Guy

    May 5, 2020 at 3:20 pm #1209992
    Ismael

    Hi,

    Thank you for the update.

    i do not know of any shipping rules setup in pay pal account

    You can ask the Paypal support team to confirm this information. Unfortunately, we are not that familiar with the paypal plugin or integration, so additional info from the plugin developers will help.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.