Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 18, 2015 at 5:56 pm #555089
    meghanreed

    I have had this issue before, (https://kriesi.at/support/topic/header-not-displaying-at-the-top-of-the-screen/). However, this was resolved for me and I am not sure how to fix it myself. I am having the same problem with a different website. Please advise how I can fix this issue.

    Thanks so much!

    December 20, 2015 at 2:56 am #555475
    Elliott

    Hi meghanreed!

    Deactivate all of your plugins and reactivate them one by one to see which one is causing the issue. It looks like it is some kind of google plugin.

    Regards,
    Elliott

    December 20, 2015 at 6:03 am #555538
    meghanreed

    I have deactivated all plugins and none have fixed the issue. Did you have the chance to review the previous thread? I have had this issue before and a change was made that resolved it. I have no Google Plugins running. I randomly began experiencing this issue on 2 out of 4 websites I manage that use this theme. Thanks so much for your assistance Elliot!

    December 21, 2015 at 1:37 pm #555886
    Yigit

    Hey!

    Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Regards,
    Yigit

    December 21, 2015 at 5:30 pm #556057
    meghanreed

    Sure, see attached.

    December 22, 2015 at 4:40 am #556314
    Elliott

    Hi!

    It’s the extra code you have added inside the google analytics setting in the Enfold options.

    You can try using this CSS to hide it.

    body iframe { display: none !important; }

    Regards,
    Elliott

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