Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 13, 2018 at 12:44 pm #985135
    swotmarketing

    Hi guys, i uploaded a mp4 as my banner. Unfortunately it works for firefox only but not chrome.

    HOME

    Anyway to fix this?
    My login credential is in private content.

    Thanks

    • This topic was modified 6 years, 5 months ago by swotmarketing.
    July 14, 2018 at 7:54 am #985419
    Rikard

    Hey swotmarketing,

    I checked in Chrome and it’s working on my end, it loads a bit slow but it works.

    Best regards,
    Rikard

    July 14, 2018 at 9:54 am #985456
    swotmarketing

    Hi rikard,

    Thank for reply. What i meant was, when i land onto the home page, the banner did not auto play it until i click the play button. If you compare with firefox or safari, u will know what i meant. Please assist!

    July 16, 2018 at 9:29 am #985873
    Ismael

    Hi,

    The video won’t autoplay on Chrome because of their new policy.

    // https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    You have to mute the video.

    Chrome’s autoplay policies are simple:

    Muted autoplay is always allowed.
    Autoplay with sound is allowed if:
    User has interacted with the domain (click, tap, etc.).
    On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously play video with sound.
    On mobile, the user has added the site to his or her home screen.
    Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

    Best regards,
    Ismael

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