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  • June 28, 2021 at 4:20 pm #1307776
    Chris

    I am experiencing a problem with one of the websites I manage (URL) – it is a dual-language site (English and German). There are problems on both languages, especially the English (EN) site, which were previously working perfectly but now, a number of elements are “hidden”. I am wondering if some glitch came in during an update? Here the exact problems:

    1. The full-width easy slider image is not showing up on the EN site, which means that one currently also can’t see the menu points (because the menu points are in white);

    2. The “News”, “Materials”, “Our team” and “Publications” headings (which are all set as colour sections) are supposed to show a background image but for some reason they are not (none of them are showing on the EN site, and on the DE site “Unser Team” and “Publikationen” aren’t showing).

    Any idea how to fix this?

    Thanks!

    Chris

    June 28, 2021 at 4:20 pm #1307778
    Chris

    The URL for the site is: https://colouredworld.de

    June 30, 2021 at 4:30 am #1308023
    Rikard

    Hi,

    Thanks for the login details. Could you try updating WordPress to the latest version, to see if that helps please?

    Best regards,
    Rikard

    August 24, 2021 at 12:10 pm #1318113
    Chris

    Hi Rikard,

    Sorry for replying so late!

    I updated WordPress and Enfold to the latest versions – WordPress 5.8 and Enfold 4.8.6.2 – but the problem still persists.

    Any other ideas?

    Best,

    Chris

    August 26, 2021 at 5:04 am #1318366
    Rikard

    Hi Chris,

    Thanks for the update. We’ve seen this problem on other sites too, and adding a filter helped on those sites. I tried adding the same filter to your site, but it doesn’t seem to be working for some reason. Could you share FTP login details with us in private as well please?

    Best regards,
    Rikard

    August 27, 2021 at 11:14 am #1318620
    Chris

    Sure thing! See attached.

    August 29, 2021 at 11:29 am #1318828
    Rikard

    Hi,

    Thanks for that. I’m not sure exactly what is going on with your site, but it doesn’t seem to be a theme problem. The server seems to be resetting connection requests, please see private. Could you try reaching out to your hosting provider to see if they can give you more information on those errors please?

    Best regards,
    Rikard

    August 31, 2021 at 12:16 pm #1319106
    Chris

    Hi Rikard,

    Thank you for this. I will reach out to the hosting provider.

    Best,

    Chris

    September 2, 2021 at 5:48 am #1319431
    Rikard

    Hi Chris,

    Thanks for the update. We’ll keep this thread open for you, if you should need any further help from us.

    Best regards,
    Rikard

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