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  • March 31, 2016 at 1:29 pm #605867
    L+T

    Hi there,

    I use background videos (YouTube) on two different websites based on Enfold. Since the update to 3.5.1 those videos do not run properly anymore but are shaking and even stopping during play.

    I haven’t changed any settings of Enfold since the update. I tried to narrow it down, disabled all plugins, checked various browsers. I even re-uploaded the videos to YouTube. It’s all the same. Video do not run fluidly. The browser that shows the issue in the worst way is Firefox, latest version. But you can see it on e.g. Chrome or IE either.

    Both website use WP 4.4.2. They are hosted on two different servers from two different hosting companies.

    Do you have any idea how to get the videos to run properly again? Thank you very much! URL’s to the sites are in private content.

    March 31, 2016 at 2:11 pm #605893
    Vinay

    Hi L+T!

    The below screenshot is the only background video i could find in the links you provided and it just played fine there were no stops or shakes… I think you are experiencing this issue because of slow internet speed. We recommend that you check the issue on a different connection and let us know if it worked fine.

    Cheers!
    Vinay

    March 31, 2016 at 5:32 pm #606074
    dekkert

    My internet connection is entirely fine, I’m 100% sure. However, I’ve found that the “shutter” does indeed happen, but not always: I see it in Safari, but not in Chrome. This is on a Macbook Pro, latest version of OSX and latest version of both apps. Also happens on my 12″ Macbook at home, by the way.

    It’s quite ugly, perhaps you could test it yourself, Vinnie?

    April 1, 2016 at 4:58 am #606466
    Ismael

    Hey!

    I checked the site on an old version of Safari, Windows and I was able to reproduce the issue on the “easyvisit” site. On the “band” site, however, it works fine. There’s no shutter, shake or anything, the video looks stuck on the first frame and it doesn’t look too bad but we know that it’s not the intended behaviour. It’s also irregular which makes it quite more difficult to debug. We’re still trying to find a solution so please bear with us while we’re working on this. This thread might be related: https://groups.google.com/forum/#!topic/youtube-api-gdata/VKGl4ahBGyk

    Best regards,
    Ismael

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