Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 25, 2023 at 10:43 pm #1395260
    schwabino

    Hello

    My website is not playing on mobile when it was before.

    It’s not set to “hide” on mobile on the background video settings, is there a workaround for this? It’s not playing on safari and chrome, any ideas?

    Home

    Thanks
    B

    January 26, 2023 at 4:21 am #1395280
    Nikko

    Hi schwabino,

    Mobile browsers have implemented restrictions on autoplay videos to save data and power usage. Autoplay videos with sound are generally not allowed on mobile devices, but videos with sound muted are allowed to autoplay in some cases. However, many mobile browsers and newer versions of the OS have added more strict policies for autoplay videos, that’s why we have this option

    and have a fallback image option which I strongly suggest you use for mobile as it gives predictable and consistent output for your users.

    Best regards,
    Nikko

    January 27, 2023 at 11:20 pm #1395682
    schwabino

    It’s just weird becuase I see videos on so many other websites on my phone…. hopefully it will come back soon –

    Thanks
    B

    January 28, 2023 at 8:40 am #1395701
    Nikko

    Hi B,

    You can autoplay it but you’ll need to host your video file (not using youtube or vimeo).
    Please do the following:
    1. In your WordPress Dashboard, go to Media > Add New
    2. Upload your video (in mp4 format)
    3. Click Copy URL to clipboard button
    4. Go to your page and edit the Color Section
    5. Go to Styling > Background Video > Background Video then paste the URL that you have copied.

    Best regards,
    Nikko

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