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  • June 10, 2025 at 10:18 am #1485271
    mvi

    Hi

    We have added a background video in a color section but the video har not loading.
    We have testet the video on a different site and it is working on that site, we have also tried rename the video and it is still not working.

    Can you help?

    June 10, 2025 at 6:49 pm #1485290
    Rikard

    Hey Morten,

    There are several javascript error on your site. Please try deactivating file compression under Enfold->Performance first of all, or try to temporarily deactivate all plugins to see if that changes anything.

    Best regards,
    Rikard

    June 11, 2025 at 8:26 am #1485313
    mvi

    Hi Rikard

    I have tried disable the plugins and update the theme to the newest version but i still see the javescript errors, can you help fix it?
    I have attached the performance settings

    June 11, 2025 at 9:48 am #1485317
    Rikard

    Hi,

    The link in private in your menu is likely causing problems, you could try using a URL shortener instead of the full URL.

    Best regards,
    Rikard

    June 11, 2025 at 9:59 am #1485320
    mvi

    Hi!

    It is working now, thank you!
    How can it be that the full URL’ are causing the issue?

    June 11, 2025 at 7:37 pm #1485340
    Rikard

    Hi,

    Likely because it’s using special characters like ?

    Best regards,
    Rikard

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