
Tagged: background video, color section video, preloader
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AuthorPosts
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March 21, 2025 at 3:10 pm #1479869
Hi
I am having a problem with a background video on all mobile browsers and in safari on PC also.
My mp4/webm files load fine on the front page on all browsers but not on a second page with a video (see below)
I get a “format not supported or file not found” error.
On a samsung mobile it displays fine in firefox but all iphone browsers give an error. Is the mp4 not in the correct format? (I can’t get it to open on quicktime fx)
I optimised the files in handbrake. Can you tell me the best settings for pc and mobile?FIXED – chrome was only reading my quick css so I added the css from the theme to that and it fixed it.
ALso – in chrome on my mobile the css is not displaying correctly – I checked the css and there aren’t errors, and other browsers are showing the site correctly. What do I do about that??thanks
NancyMarch 24, 2025 at 6:49 am #1480017Hey Munford,
Thank you for the inquiry.
Background videos are disabled on mobile devices by default. You will need to apply a fallback image, which will be displayed in place of the video in mobile view.
Best regards,
IsmaelMarch 24, 2025 at 10:14 am #1480035yes I’ve done that, but the video on my front page DOES play on mobile.
March 25, 2025 at 4:46 am #1480083Hi,
As mentioned above, background videos are disabled on mobile views by default. We are not sure how you managed to keep the slider video on mobile view, but for the other page, you can try this css code:
.avia_mobile #top .av-section-mobile-video-disabled .av-section-video-bg { display: block; }
Best regards,
IsmaelMarch 25, 2025 at 10:40 am #1480120thanks I used a .gif instead on the other page.
I can’t reproduce how the front page displays but I will take it for now!Do you have any idea about the issue I am having here with a magnific popup form?
thanks
NancyMarch 26, 2025 at 4:51 am #1480178Hi,
We replied here: https://kriesi.at/support/topic/popup-missing-form/#post-1480177
Best regards,
Ismael -
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