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  • March 21, 2025 at 3:10 pm #1479869
    Munford

    Hi
    I am having a problem with a background video on all mobile browsers and in safari on PC also.
    My mp4/webm files load fine on the front page on all browsers but not on a second page with a video (see below)
    I get a “format not supported or file not found” error.
    On a samsung mobile it displays fine in firefox but all iphone browsers give an error. Is the mp4 not in the correct format? (I can’t get it to open on quicktime fx)
    I optimised the files in handbrake. Can you tell me the best settings for pc and mobile?

    FIXED – chrome was only reading my quick css so I added the css from the theme to that and it fixed it. ALso – in chrome on my mobile the css is not displaying correctly – I checked the css and there aren’t errors, and other browsers are showing the site correctly. What do I do about that??

    thanks
    Nancy

    • This topic was modified 3 weeks, 6 days ago by Munford. Reason: video on mobile, chrome mobile
    • This topic was modified 3 weeks, 6 days ago by Munford. Reason: video on mobile, chrome mobile
    • This topic was modified 3 weeks, 6 days ago by Munford.
    March 24, 2025 at 6:49 am #1480017
    Ismael

    Hey Munford,

    Thank you for the inquiry.

    Background videos are disabled on mobile devices by default. You will need to apply a fallback image, which will be displayed in place of the video in mobile view.

    Best regards,
    Ismael

    March 24, 2025 at 10:14 am #1480035
    Munford

    yes I’ve done that, but the video on my front page DOES play on mobile.

    March 25, 2025 at 4:46 am #1480083
    Ismael

    Hi,

    As mentioned above, background videos are disabled on mobile views by default. We are not sure how you managed to keep the slider video on mobile view, but for the other page, you can try this css code:

    .avia_mobile #top .av-section-mobile-video-disabled .av-section-video-bg {
    display: block;
}

    Best regards,
    Ismael

    March 25, 2025 at 10:40 am #1480120
    Munford

    thanks I used a .gif instead on the other page.
    I can’t reproduce how the front page displays but I will take it for now!

    Do you have any idea about the issue I am having here with a magnific popup form?

    magnific popup missing form

    thanks
    Nancy

    • This reply was modified 3 weeks, 3 days ago by Munford.
    • This reply was modified 3 weeks, 3 days ago by Munford.
    March 26, 2025 at 4:51 am #1480178
    Ismael

    Hi,

    We replied here: https://kriesi.at/support/topic/popup-missing-form/#post-1480177

    Best regards,
    Ismael

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