Viewing 21 posts - 1 through 21 (of 21 total)
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  • August 20, 2021 at 5:19 pm #1317652
    byallmeans

    After the update to Enfold version 4.8.6.2 background images of content sections are not displayed anymore. I checked every browser, deleted cache, etc.

    August 22, 2021 at 5:38 am #1317797
    Rikard

    Hey byallmeans,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    • This reply was modified 3 years, 4 months ago by Rikard.
    August 24, 2021 at 2:12 pm #1318133
    byallmeans

    Any ideas?

    August 26, 2021 at 7:25 am #1318391
    Rikard

    Hi,

    I asked you for login details in my previous reply, could you post them in private please? Also make sure to write something in the public box.

    Best regards,
    Rikard

    August 26, 2021 at 8:33 am #1318405
    byallmeans

    I did add them, strange.

    • This reply was modified 3 years, 4 months ago by byallmeans.
    August 26, 2021 at 8:35 am #1318408
    byallmeans
    This reply has been marked as private.
    August 26, 2021 at 9:38 am #1318414
    thomaseggert

    i have the same problem, is there a solution yet?

    https://die-personalakte.de

    August 28, 2021 at 4:54 am #1318739
    Rikard

    Hi byallmeans,

    Thanks for that. I cleared the cache from your caching plugins, then check the front page, and the background image looks to be working in the second section on the page. Could you verify that on your end please?

    Best regards,
    Rikard

    August 28, 2021 at 4:54 am #1318740
    Rikard

    Hi thomaseggert,

    If you need further help, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 28, 2021 at 9:06 am #1318754
    byallmeans

    The background images are still not visible. I’m not sure what you mean.

    September 1, 2021 at 4:14 am #1319264
    Rikard

    Hi byallmeans,

    Sorry for the late reply. Please check the screenshot in private for what I’m seeing on my end. The background image is working in the first section on your home page. If you are not seeing those results on your end, then please try loading the site in an incognito or private browser window. If this section is not what you are having problems with, then please let us know where to look in order to reproduce the problem you are seeing on your end.

    Best regards,
    Rikard

    September 1, 2021 at 8:18 am #1319301
    byallmeans
    This reply has been marked as private.
    September 3, 2021 at 5:06 am #1319582
    Rikard

    Hi byallmeans,

    Thanks for the update. I checked the tracks page, and I saw that you were getting jQuery errors on the page, coming from the Better WordPress Minify plugin. The background images work as they should when I deactivate the plugin, I left it deactivated for now. Please try reaching out to the plugin developer for further support, or try using an alternative plugin, to see if you have better luck with that.

    Best regards,
    Rikard

    September 3, 2021 at 9:50 am #1319619
    byallmeans
    This reply has been marked as private.
    September 4, 2021 at 10:09 am #1319732
    Rikard

    Hi,

    We can’t be responsible for problems caused by third party plugins, but I’m guessing that the problem is due to caching/minification on your site. Try clearing all caches and minification, and deactivate the plugins. Then you can activate them back one by one to see when the problems start. Also try deactivating file compression under Enfold->Performance.

    Best regards,
    Rikard

    September 4, 2021 at 10:32 am #1319736
    byallmeans
    This reply has been marked as private.
    September 6, 2021 at 9:40 am #1319849
    Rikard

    Hi,

    I understand that, but it’s working without the plugin, right? If we should have to be accountable for the thousands of plugins which are available in the WordPress eco system, then it wouldn’t be possible to develop a WordPress theme, since testing would take forever. Also, why would you need a minify plugin, when there is functionality for that in the theme, and in caching plugins?

    Best regards,
    Rikard

    September 10, 2021 at 9:08 am #1320351
    byallmeans

    No, Enfold is the problem. One should be able to activate minification (with a widely used plugin ór the inbuild compression under Enfold->Performance).
    The background images disappear the moment you activate compression under Enfold->Performance. So something is not working in Enfold.

    • This reply was modified 3 years, 3 months ago by byallmeans.
    September 12, 2021 at 5:22 am #1320550
    Rikard

    Hi,

    I activated file compression in the theme, and your background images are showing fine after that. Please review your site.

    Best regards,
    Rikard

    September 13, 2021 at 10:51 am #1320695
    byallmeans

    I did as well, but then the background images disappeared again. Not sure why it’s working now.

    September 14, 2021 at 6:14 am #1320836
    Rikard

    Hi,

    Thanks for the update. I can’t reproduce the problem you are describing on my end though, the background image on the page in private is displaying fine in both regular and incognito browser windows, and file compression is still active. Could you try checking in a different browser, or try a private/incognito browser window please?

    Best regards,
    Rikard

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