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Posts
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Hi guys
So last week i presented the new website internally, and everything was running perfectly. Now a week later, where I haven’t touched the website, it was broken in several areas. I’ve tried to find backups, restore pages but I’ve had to disable WPML and am still trying to display background images of color sections in Chrome. My testsite however still runs smooth and works in Chrome.
Fixed:
– Half of my frontpage was missing (could restore from previous version)
– I was unable to upload new images (after disabling the WPML plugin, I could again)
– Color sections after re-adding the images shows properly in FireFox and IE (not Chrome)No reason found / support needed:
– Images on my technical page was gone, and literately deleted from the media directory in WordPress
– I no longer see the DEBUG output, even though it’s enabled in the wp-config.php
– color section background images does not show in Chrome (it does on my test site – deleting and re-adding doesn’t solve it)I’ve lost quite some work, and have no clue how this happen. I’ve got a running testsite, where everything is still the same (working).
Only me and your support team has access, so I’m sure none inhouse has caused the mess. I’ve also talked to the hosting company to see, if they had rolled back some stuff or had any server error.
I was on version 3.4.1 and have updated to the latest framework and includes from version 3.4.4 today. Made no difference.
I’m lost to why this happend
Could my troubles come from the WordPress installed in the root? I’m getting the feeling, that plugins from that installation might interfere – like with w3 total cache. Just thinking out loud.
Hi!
Just checking if we can close this thread considering your update in your other thread:
https://kriesi.at/support/topic/autoplay-youtube-video-in-lightbox/
Cheers!
DakeHi Dake
I’ve made a complete copy of the site to my test location, here the site is installed in the root. The site behaves the same, so even though caching might have interfered, the problem persists.
I’ve had to re-upload some of the missing photos – and I’m to be honestly clueless how this has happen.
However, I’m still seeing some weird stuff in chrome, as the color sections displays either blank, or only a bit of the image.
Below in private content is login for the test site – please visit the site in both IE, Firefox and Chrome. My chromes doesn’t show the images in the three color sections.
color sections:
– above details
– above installation
– above dimensionsI’m unable to enable DEBUG – so I’ve added FTP credentials.
I remember at some point the DEBUG no longer showed below the editing box – as this was my way of copying from the demo site to the running site. Just trying to add facts to try and find the reason for this behavior.
So, the debug is now enabled. My bad – I thought it was the WP_DEBUG that I had to enable, but it was the theme DEBUG i really needed
https://kriesi.at/support/topic/how-to-clone-an-existing-page-within-the-enfold-theme/So guys, I’m still having issues with Chrome. Hope you guys can help me out.
Hey Gudi!
Sorry for the late reply!
Self posting pushes your query to the end of our queue. If your case is urgent, please try avoid self posting. It seems like this is why we have missed your query.You are currently using an older version of Enfold, can you please firstly update it to the latest version 3.4.4 – kriesi.at/documentation/enfold/updating-your-theme-files/?
Best regards,
YigitI just tried to copy the content from the DEBUG into a new website. Now the color sections display images in Chrome, but the submenu hangs below the main in both Firefox and IE. Also the colors of my headlines have changes from white to black, but that’s easy fixed. Thought it was copied in the code though.
I know i keep pushing my question downwards, but I’ve tried to work more on the page with the error.
It seems that when i remove the fullwidth submenu, everything looks correct – besides some headlines changing from the custom white color to black. Then when I readd or creating a new submenu, the images in the color sections disappears in Chrome again.
Hey!
I checked your website and it looks fine to me. All images seem to work fine for me and I can’t see any issue. Can you highlight what’s going on please? you can use imgur.com or dropbox to add some screenshots, so we know exactly what you need to change. Or is it fixed for you already?
Best regards,
AndyThe link below in the private content shows you the link, where the errors show in Chrome.
If i remove the submenu, the images show. However when i re-add or recreate the menu, they disappears.
https://kriesi.at/support/topic/fullwidth-submenu-causes-chrome-visual-errors/Posted an image below – you see all of the background images in the color sections are missing
Remote the submenu, and they reappear
Also my headings change color from white to black, when the submenu is removed
Hi!
refuse from double posting and lets stick to this thread. I will close the new/double thread.
You have used W3 Total Cache Plugin, which might cause the issue. Go into plugin’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times. Deactivate all plugins, to make sure none is causing this problem and let us know about your results.
Best regards,
AndyHey!
I asked you to go into your caching plugin, to switch off caching and AFTERWARDS deactivating it. Otherwise it will still cache (although it’s deactivated). Let us know when you are done with this.
Are we allowed to deactivate all your plugins temporarily by ourselves?
Regards,
AndyEvery part of W3 Total Cache has now been enabled, disabled and now the plugin is once again disabled.
When I’m in Chrome and look at one of the empty space, it sometime shows the images (or at least some of it) if I refresh the page. But only a part of it, and none of the other sections which isn’t in frame. This is not something new, this was also the case before I did the above.
The site is on a demo location, so you’re allowed to add/remove content and plugins.
Try removing the submenu – the debug mode is enabled – so it’s fast to readd – or recreate with random a b c menu.
Hi!
there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Cheers!
AndyI’ve just deleted the enfold folder, and uploaded a fresh 3.4.4. Looks the same.
I also had the errors in 3.4.1I just wanted to add that I have the exact same problem as Gudi. It’s a little frustrating because of how popular Chrome is. I hope a solution is found soon.
Thank you!
@djgranth
Can you provide us a link showing the issue please? because we need some more information to be able to solve this issue.
@Gudi
I checked again your website in Chrome and not background image of color section seem to appear fine as shown here:Could you fix it?
Don’t forget to clear browser cache.Cheers!
AndyI’m on Windows 10 and I also have the problem on Windows 7 and Windows 2008 R2.
My current Chrome is version 46.0.2490.86 mCache and history deleted, still the same problems. See screenshots. Maybe you don’t have the errors on Mac.
As I said, I sometime can get parts of the images to show, if i refresh the page while “standing on the area where it should have been”. But the “scrolling” doesn’t work and every other images is gone.
See images below
I’m unable to launch our site until this is fixed :(
I remember some days ago images in color section did not load. But now I refresh and refresh page in private content and it seems to work fine for me. I will ask my teammates to double check on windows.
Best regards,
AndyI updated with the latest theme version: 3.4.5 from yesterday. So so happy to report the Chrome bug has been fixed.
I’ll work on my site today, and hope I keep smiling ;)Update: Both my test site with the new theme and my online site with the “old” theme are now working in Chrome.
It seems that the new Chrome version 47.0.2526.73 m solves the issues. When I’m on Chrome 46.0.2490.86 m the errors persists.
- The topic ‘Background image of color section not showing in Chrome, website lost content’ is closed to new replies.