Viewing 23 posts - 1 through 23 (of 23 total)
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  • August 13, 2021 at 5:10 pm #1316658
    bvwijk

    See https://praktijkalfaomega.nl/psycholoog-veenendaal-2/
    Before the update to Enfold 4.8.6.1 this page showed an image, but the image is not displayed anymore after the update.
    It is a background image in a Content-sectie (Dutch), I guess it is Color Section in English (not sure).
    The problem does not appear on mobiles/smaller screens as I’m using another element (not Content-sectie) for those devices.

    August 14, 2021 at 8:28 am #1316722
    bvwijk

    See Private Content.

    August 15, 2021 at 7:02 am #1316787
    Rikard

    Hi,

    I’m being blocked on the login page:

    IP-adres geblokkeerd
    Je probeert het WordPress dashboard te bezoeken vanaf een IP-adres dat niet bij ons bekend is. Bekijk de stappen hiernaast om jouw IP-adres toe te voegen via jouw xel omgeving. Mocht je er niet uitkomen, lees dan het artikel op onze academy voor het afschermen van het WordPress dashboard.

    Which IPs are allowed to access your site? If you could allow the countries in private, then we should be able to access your site.

    Best regards,
    Rikard

    August 17, 2021 at 7:59 am #1317106
    bvwijk

    See private.

    August 17, 2021 at 8:01 am #1317107
    bvwijk

    By the way: I just updated to 4.8.6.2

    August 17, 2021 at 11:18 am #1317137
    jochenmaier

    We’re having the same issue even after updating to Enfold 4.8.6.2: Background images are not shown. Please fix this.

    August 18, 2021 at 3:59 am #1317224
    Rikard

    Hi bvwijk,

    Thanks for that, the IP address doesn’t seem to be working either unfortunately, please see private.

    About your problem; please try to activate the option to delete the old CSS and JS files under Enfold->Performance, then save the theme options. That should regenerate the theme CSS files, and your images should hopefully be visible after that. If it doesn’t work, then we would need to access your site in order to check the problem further.

    Best regards,
    Rikard

    August 18, 2021 at 4:00 am #1317225
    Rikard

    Hi jochenmaier,

    Please check the suggestion I posted above just now. If that doesn’t work for you, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 18, 2021 at 10:13 am #1317313
    bvwijk

    Hi Rikard,

    Unfortunately, activating the option ‘delete old CSS and JS scripts’ did not solve the problem.

    I switched off the IP-restriction to my site, so I expect that you can login now. Otherwise please let me know.

    Regards,
    Bert

    August 19, 2021 at 5:54 am #1317427
    Rikard

    Hi Bert,

    Thanks for the update. We can access your site now, but I’m not sure what the problem is on your site unfortunately. Could you share FTP login details with us in private as well please?

    Best regards,
    Rikard

    August 19, 2021 at 10:20 am #1317458
    bvwijk

    Thanks so far. See private for the FTP login details. Hope this satisfies.

    August 20, 2021 at 4:31 pm #1317645
    Günter

    Hi,

    Sorry for the problems.

    When loading the page I get following error for

    
GET https://your_site_name/wp-content/uploads/avia_posts_css/post-5.css?ver=ver-1629459115
----
Status403
Forbidden
VersionHTTP/2
Übertragen894 B (752 B Größe)
Referrer Policystrict-origin-when-cross-origin

    This file holds the CSS to display the background images and other styling needed for this page (this was added starting with 4.8.4).

    One user could solve it by enable query parameters (which he had blocked before) needed to invalidate browser cached post-5.css file when page is updated (?ver=ver-1629459115).

    Alternate way (but not recommended, only if your server configuration makes it absolutly necessary) is to disable file generation by adding this to your functions.php file:

    https://github.com/KriesiMedia/enfold-library/blob/master/actions%20and%20filters/Performance/avf_post_css_create_file.php

    For testing and until you find a solution with your hoster it is OK.

    Best regards,
    Günter

    August 20, 2021 at 5:16 pm #1317649
    byallmeans

    I have the exact same problem with multiple sites!

    August 21, 2021 at 4:12 am #1317691
    Rikard

    Hi byallmeans,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your sites.

    Best regards,
    Rikard

    August 21, 2021 at 4:21 am #1317692
    Rikard

    Hi bvwijk,

    I added the filter which Günter linked to above to your functions.php file, and your background images are showing now. As Günter explained above, the server is returning a 403 for the https://your_site_name/wp-content/uploads/avia_posts_css/ folder. You will have to reach out to your hosting provider, to see if they can fix that for you. Please note that the filter I added will be overwritten if you update the theme, since you are not running a child theme on the site.

    Best regards,
    Rikard

    August 21, 2021 at 8:08 am #1317724
    bvwijk

    Thanks Rikard and Gunter,

    I will check with my provider about error 403.
    In the meantime can please you apply the same filter to my other website? You can find the credentials in private.

    Regards,
    Bert

    August 23, 2021 at 6:11 am #1317900
    Rikard

    Hi Bert,

    Thanks for the update. I’ve added the filter to your other site as well, and the background images are working now. Please review your site.

    Best regards,
    Rikard

    August 23, 2021 at 1:34 pm #1317964
    bvwijk

    Great, thanks!
    In the meantime my provider restored the connection rights so I expect error 403 has been solved right now.
    Not sure: does this mean that the filter can be removed once again, or do you need to do further analysis?
    Regards,
    Bert

    August 23, 2021 at 3:26 pm #1317987
    sistemasvacunar
    This reply has been marked as private.
    August 24, 2021 at 5:52 am #1318071
    Rikard

    Hi Bert,

    Thanks for the update. I removed the filter I added, and I’m not seeing any changes on the front end of your site after that, the background images are still working. Could you check and verify on your end as well please?

    Best regards,
    Rikard

    August 24, 2021 at 5:52 am #1318072
    Rikard

    Hi sistemasvacunar,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 25, 2021 at 9:34 pm #1318344
    bvwijk

    Hi Rikard,
    Indeed, the images are still working on both websites. I guess the problem has been solved right now and in the future I should be able to update Enfold to a new version without having this same problem?
    Regards,
    Bert

    August 27, 2021 at 4:57 am #1318544
    Nikko

    Hi Bert,

    Yes, you are correct :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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