Viewing 9 posts - 1 through 9 (of 9 total)
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  • July 20, 2016 at 2:57 pm #662980
    DiscoverLink

    background image disapears when I use Parallax option on enfold version 3.6.1
    Any idea why?

    • This topic was modified 8 years, 4 months ago by DiscoverLink.
    July 20, 2016 at 3:34 pm #663015
    Andy

    Hey DiscoverLink,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    July 20, 2016 at 4:27 pm #663044
    DiscoverLink

    Hey Andry,

    Please see in the Private area your info.

    July 21, 2016 at 12:12 pm #663323
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Are you using any caching? or maybe your server? please ask your host about it.

    Best regards,
    Andy

    July 21, 2016 at 1:10 pm #663380
    DiscoverLink

    it is not that, you can deactivate all the plugins which I have done already. This is not the issue, if you change the parallax setting for something else the picture shows up. You can even change the picture that wouldn’t be cached. It is probably a bug in the Theme or something wrong in the css that deal with it.
    Please help

    July 22, 2016 at 5:15 pm #663982
    DiscoverLink

    Any word on this issue?

    July 25, 2016 at 10:57 am #664521
    Andy

    Hi,

    we can’t reproduce the issue on our end and it’s working fine for thousands of other customers too. Seems that there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    August 5, 2016 at 9:10 pm #669142
    DiscoverLink

    I am still fighting with the background images, I will create a new thread as the parallax issue has been restored reapplying the upgrade via ftp

    August 8, 2016 at 5:40 am #669607
    Rikard

    Hi,

    I’m not sure I understand what you mean by your last post, what problems remain for you?

    Best regards,
    Rikard

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