Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 27, 2021 at 5:21 am #1312574
    Roboc1

    I’ve recently update the enfold theme. All seemed to work well for a bit but when I visited the website today the admin section was not working

    Gives it gives the following critical error:

    Warning: require_once(config-layerslider/config.php): failed to open stream: No such file or directory in /var/www/wp-content/themes/enfold/functions.php on line 80

Fatal error: require_once(): Failed opening required 'config-layerslider/config.php' (include_path='.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/root/usr/share/php:/usr/share/pear:/usr/share/php') in /var/www/wp-content/themes/enfold/functions.php on line 80

    Using PHP 7.3 and from memory it had the latest version of WP or very close to the latest.

    July 28, 2021 at 8:07 am #1312952
    Rikard

    Hey Roboc1,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 28, 2021 at 10:11 am #1312984
    Roboc1

    Hi Rikard. There is no way to log in because the backend isn’t working.

    July 30, 2021 at 12:00 am #1313347
    Nikko

    Hi Roboc1,

    We apologize for the inconvenience.
    Can you give us FTP access to your site?

    Best regards,
    Nikko

    July 30, 2021 at 4:53 am #1313367
    Roboc1

    SFTP is below

    August 2, 2021 at 4:10 am #1313784
    Rikard

    Hi,

    Thanks for that. I’ve uploaded a fresh version of the theme for you, but that didn’t make any difference unfortunately. Would it be ok if we disabled all plugins via FTP, to see if that helps?

    Best regards,
    Rikard

    August 2, 2021 at 4:33 am #1313793
    Roboc1

    That’s fine give it a try.

    August 3, 2021 at 5:56 am #1314061
    Rikard

    Hi,

    Thanks for the update. I renamed the plugin folder, and your site seems to be back to life after that. I changed the plugin folder name back as well, and it seems to be working fine after that too. Please review your site.

    Best regards,
    Rikard

    August 3, 2021 at 8:06 am #1314079
    Roboc1

    Strange. Any idea what would’ve caused it? So I can try to prevent it from happening again in the future.

    August 4, 2021 at 11:45 am #1314350
    Rikard

    Hi,

    Thanks for the update. I’m not 100% sure to be honest with you, but let’s hope it doesn’t happen again. If it should, then please let us know here.

    Best regards,
    Rikard

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