Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 22, 2024 at 10:26 am #1431661
    webmonnik

    Hello,

    I have created a website for a client. They are able to open and edit all pages in the backend. However, on one page, this does not work properly. A spinner keeps spinning, and the visual editor does not load. The only thing that is different on this page is that it uses a container with a video in the background. My client is using a 13-inch MacBook Air from 2017 with macOS Monterey, version 12.7.2. The problem occurs with both Safari and Chrome. Do you have any idea what could be causing this? Thanks and regards, Rogier.

    Backend is loading:
    page is loaded

    Backend is not loading:
    page is loaded

    January 22, 2024 at 2:57 pm #1431678
    Rikard

    Hey webmonnik,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please post a link directly to the page in question.

    Best regards,
    Rikard

    January 22, 2024 at 7:23 pm #1431714
    webmonnik
    This reply has been marked as private.
    January 23, 2024 at 5:18 am #1431735
    Ismael

    Hi,

    Thank you for the inquiry.

    We couldn’t reproduce the issue; the builder loaded correctly when we edited the page mentioned above. Did you happen to remove the background video?

    Best regards,
    Ismael

    January 23, 2024 at 10:41 am #1431772
    webmonnik

    I will try thas. I think it is a local problem with the Mac. Thank you for your help.

    January 24, 2024 at 11:23 am #1431878
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    January 26, 2024 at 7:51 pm #1432176
    webmonnik

    Update:

    I figured this out. It was not an Mac-issue, but an issue with the editor-role and Wordfence. files were not loaded on specific pages due to wordfence. After disabling Wordfence the issue was gone.

    Best regards, Rogier

    January 27, 2024 at 1:18 pm #1432209
    Rikard

    Hi,

    Great, I’m glad that you found the problem, and thanks for sharing. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    January 27, 2024 at 4:55 pm #1432223
    webmonnik

    You can close the topic Rikard.

    Thank you for your help.

    Best reragds, Rogier

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