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  • December 13, 2015 at 4:15 pm #551710
    genecia

    Hihi!

    I am using WP 4.4 and Enfold 3.4.6 and my aviva builder is not loading at all. I have another website on 4.4 and Enfold 3.2.3 and i am using it to build right now. I’m not so techy and its frustrating for me. What should i do?

    Should I also upgrade for my other website, that is on ENFOLD parent 3.2.3 to 3.4.6?

    Thank you.

    December 13, 2015 at 4:35 pm #551727
    Josue

    Hey!

    Which site is the one with the issue? i logged to the first one and tried to add a new Page with ALB and it loaded fine, is it happening on a specific Page?

    Regards,
    Josue

    December 13, 2015 at 7:07 pm #551753
    mediumstudio

    Hi, I am having the same problem

    December 13, 2015 at 8:59 pm #551765
    genecia

    Hi Josue, its geneciaalluora.com that has the issue. (WP 4.4 and Enfold 3.4.6 )

    Its happening on all the pages on the new menu. Only the Soul Rich Woman one with version ( WP 4.4 and Enfold 3.2.3) is working.

    Thanks!
    Genecia

    December 13, 2015 at 10:43 pm #551783
    Basilis

    Hey!

    Please create different topics, so we can assist.
    Provide us with your web site credentials and details so we can login and check the issue.

    Thanks a lot for your time and patience

    Cheers!
    Basilis

    December 13, 2015 at 11:22 pm #551821
    Josue

    Hi @genecia!

    Can you post a screenshot of the issue? i’m unable to reproduce the issue on my end – http://screencast.com/t/3n7iEl3H7nRc

    Regards,
    Josue

    December 14, 2015 at 1:27 am #551876
    genecia

    Hi @josue!

    I have a screencast here: http://screencast.com/t/D9F1xEFt

    Its strange! I saw that you had no issues with it while i had… I have demonstrated for you on 2 sites, and you can have a look at the difference.

    Appreciated!

    http://screencast.com/t/D9F1xEFt

    Thanks!
    Genecia

    December 14, 2015 at 12:22 pm #552127
    Josue

    Hi Genecia,

    When you note the issue, try opening the Chrome JS console (Command+Option+J) and check if you see any (red) error message.

    Cheers!
    Josue

    December 14, 2015 at 2:59 pm #552306
    genecia

    Hi Josue,

    Here’s the screenshot ;) http://screencast.com/t/cgcniFim

    Thank you.

    Genecia

    December 14, 2015 at 4:22 pm #552444
    Josue

    Ok, try the following:
    1. Via FTP, go to the root of your install, open wp-config.php and place this line of code somewhere around line 34-35:

    define( 'CONCATENATE_SCRIPTS', false );

    2. Disable all third-party plugins.

    3. Enable the Enfold parent theme.

    Best regards,
    Josue

    December 14, 2015 at 5:06 pm #552480
    genecia

    Hi Josue,

    Thanks! But I don’t know how to do code. What should i do?

    And enable parent theme, does it mean I no longer use a child theme?

    Thank you for your patience!
    Genecia

    December 14, 2015 at 6:06 pm #552521
    Josue

    Hi!

    1. Hand me a temporary FTP account.

    2. No, the idea is to discard: enable the parent theme momentarily > check if the problem persists.

    Best regards,
    Josue

    December 14, 2015 at 6:22 pm #552537
    genecia

    Hi Josue,

    How do i hand you a temporary FTP account?

    I don’t have one.

    Ok, got it. (2)

    Appreciated!
    Genecia

    December 14, 2015 at 6:36 pm #552546
    Josue

    Let us know how it goes.

    Regards,
    Josue

    December 14, 2015 at 7:11 pm #552563
    genecia

    Sorry Josue, I meant I dont have FTP because I don’t know how to use it. And got it was meant for >> 2. No, the idea is to discard: enable the parent theme momentarily > check if the problem persists.

    Appreciate!
    Genecia

    December 15, 2015 at 10:44 am #552890
    genecia

    Hi Josue,

    Have asked friends to help, and realised that its a chrome browser incompatibility. What should I do next?

    Thanks.

    Genecia

    December 15, 2015 at 11:56 am #552922
    Josue

    Hey!

    Are you running the latest version of Chrome? have you tried disabling all addons?

    Best regards,
    Josue

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