Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 28, 2016 at 8:09 pm #574029
    cymmarine

    When on a page, the avia template builder fails to load fully. The Loading graphic never goes away. Also a few links on the settings page don’t work. the show all settings does nothing.

    I did not build this but have taken it over. The previous build customized main site. I was afraid to update for fear of losing the customizations, to try and fix this problem. Im having great difficulty building new pages.

    I did the following.
    1)created a child theme
    2)uploaded the updated theme to that child theme directory.
    3)imported the parent site settings.

    The result is some loss of background and menu colors not showing despite the settings being the same as the parent. Also, they layout builder is still hung. I just cant get to the root of the problem. Disabled all plugins, tried updating the Jquery via plugin. Nothing seems to work.

    January 29, 2016 at 6:45 am #574336
    Rikard

    Hey cymmarine,

    You are using a very old version of the theme there, could you try updating to the latest version (3.4.7) to see if that helps? Make sure to back your site up before updating. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    January 29, 2016 at 4:41 pm #574648
    cymmarine

    I did update as see step 2 above. I created the child them and put the updated files there.

    February 1, 2016 at 5:57 am #575553
    Rikard

    Hi,

    Your child theme is not the active theme, the active theme you are using is the Enfold parent and it’s version 2.4.2. Please update to the latest version.

    Best regards,
    Rikard

    February 4, 2016 at 10:54 am #577676
    lauraphaladi

    Hello, I am having the same issue. I have tried many suggestions in other threads. Can you take a look for me?

    February 5, 2016 at 6:33 am #578285
    Rikard

    Hi @lauraphaladi,

    You are also using a very old version of the theme, please update to the latest version: http://kriesi.at/documentation/enfold/updating-your-theme-files/. Please do a full backup of your site before updating.

    Regards,
    Rikard

    February 5, 2016 at 10:13 am #578394
    lauraphaladi

    @Rikard, thank you very much. I thought I had updated before but I guess I needed to do it over ftp. Now it is working. Much appreciated.

    • This reply was modified 8 years, 9 months ago by lauraphaladi.
    February 8, 2016 at 5:40 am #579343
    Rikard

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

    February 8, 2016 at 6:27 am #579367
    matporgan

    I’m having the same problem. Have been searching for a solution but still yet to find one.
    Have latest WordPress (4.4.2) and latest Enfold (3.4.7) (updated it to try to fix it).
    Have tried disabling plugins by renaming plugins folder.
    Added
    define('SCRIPT_DEBUG', true);
    to wp-config.php as suggested in https://kriesi.at/support/topic/avia-layout-builder-not-working-2/page/2/
    Any other ideas?

    • This reply was modified 8 years, 9 months ago by matporgan.
    February 9, 2016 at 4:55 am #580085
    Rikard

    Hi,

    Could you try deactivating all plugins to see if one of them is causing a conflict please? If that is not the case then you can try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

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