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  • #574029

    When on a page, the avia template builder fails to load fully. The Loading graphic never goes away. Also a few links on the settings page don’t work. the show all settings does nothing.

    I did not build this but have taken it over. The previous build customized main site. I was afraid to update for fear of losing the customizations, to try and fix this problem. Im having great difficulty building new pages.

    I did the following.
    1)created a child theme
    2)uploaded the updated theme to that child theme directory.
    3)imported the parent site settings.

    The result is some loss of background and menu colors not showing despite the settings being the same as the parent. Also, they layout builder is still hung. I just cant get to the root of the problem. Disabled all plugins, tried updating the Jquery via plugin. Nothing seems to work.

    #574336

    Hey cymmarine,

    You are using a very old version of the theme there, could you try updating to the latest version (3.4.7) to see if that helps? Make sure to back your site up before updating. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #574648

    I did update as see step 2 above. I created the child them and put the updated files there.

    #575553

    Hi,

    Your child theme is not the active theme, the active theme you are using is the Enfold parent and it’s version 2.4.2. Please update to the latest version.

    Best regards,
    Rikard

    #577676

    Hello, I am having the same issue. I have tried many suggestions in other threads. Can you take a look for me?

    #578285

    Hi @lauraphaladi,

    You are also using a very old version of the theme, please update to the latest version: http://kriesi.at/documentation/enfold/updating-your-theme-files/. Please do a full backup of your site before updating.

    Regards,
    Rikard

    #578394

    @Rikard, thank you very much. I thought I had updated before but I guess I needed to do it over ftp. Now it is working. Much appreciated.

    • This reply was modified 8 years, 10 months ago by lauraphaladi.
    #579343

    Hi,

    Great, glad you got it working :-)

    Regards,
    Rikard

    #579367

    I’m having the same problem. Have been searching for a solution but still yet to find one.
    Have latest WordPress (4.4.2) and latest Enfold (3.4.7) (updated it to try to fix it).
    Have tried disabling plugins by renaming plugins folder.
    Added
    define('SCRIPT_DEBUG', true);
    to wp-config.php as suggested in https://kriesi.at/support/topic/avia-layout-builder-not-working-2/page/2/
    Any other ideas?

    • This reply was modified 8 years, 10 months ago by matporgan.
    #580085

    Hi,

    Could you try deactivating all plugins to see if one of them is causing a conflict please? If that is not the case then you can try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

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