For the past 2-3 months i haven’t been able to use avia web builder, it just spins when i try to look at a page, and non of the buttons work, i read a post about deleting w3 cache and deactivating it, i had WP super cache, which i deleted and didn’t seem to help, i need to be able to edit my site, any suggestions, thanks
Hi houseofbluehope,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
Rikard
Here you go thanks for your help, avia sometimes works if i refresh a bunch of times, but not consistently
details in post below
Hi,
You are using a very old version of the theme, could you try to update to the latest version to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
Rikard
it says up to date, on the page where i enter my api key. but i didn’t update anything.
Hi,
Could you try to update manually via FTP to see if that works better? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
Rikard
When i update, will i lose my theme configuration?
Hi!
Your theme options will remain the same. However once Enfold is updated you may need to adjust some new features/settings that were implemented between your current version and the latest version.
Cheers!
Dake