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I have followed all instructions on this forum including deactivating plugins, updating theme, clearing cache and inserting code to functions.php from this sticky https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/.
However, avia page builder is still not loading on my site for only one page.
Hey,
Login credentials are not working for me. Could you please check them once again? :)
Best regards,
YigitHi,
Thanks for the feedback. Could you try removing the file in question to see if that resolves the problem please?
Best regards,
RikardI have deactivated main.js and the page is still not loading.
Any other thoughts on why this could be?
Hi,
The site is using a very old version of the theme, 3.6.1, which is not compatible with WordPress 4.8. Please upgrade to version 4.2 then reconfigure the theme options.
Best regards,
IsmaelHi,
Please refer to this post – kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
YigitWill the update change any of the content I made? I had a theme update in the past wipe out all the changes I made.
Hi,
Have you made modifications on parent theme files such as functions.php, header.php etc? If you have, they will be overwritten, unless you use a child theme – kriesi.at/documentation/enfold/using-a-child-theme/
Since your content is stored on your database, it will not be affected by update but changes made on theme files will.
Best regards,
YigitHi,
Please update the theme manually via FTP.
// https://kriesi.at/archives/the-complete-guide-to-updating-enfold
// https://kriesi.at/archives/the-complete-guide-to-updating-enfoldBest regards,
IsmaelHi,
The WP login credentials are not working anymore. Did you remove the user? Which page has the issue again?
Best regards,
IsmaelHi,
We found a few errors in the console, one is related to the main.js file, line 50.
var top = $('div.cd-timeline-block:last-of-type').position().top+'px';Please replace the line with the following code.
var top = $('div.cd-timeline-block:last-of-type').offset().top+'px';And switch the builder to debug mode so that we can inspect it again.
// https://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Best regards,
IsmaelHi,
The template or shortcode works when I used it on my installation. Please copy the shortcodes from the debug mode field then paste it to a new page.
Screenshot: https://imgur.com/a/Rjtm8
Best regards,
IsmaelI made a new page and copied the shortcode, however nothing is coming up still for the builder.
When I go to preview or view the new page it goes to a “denied” page.
Hi,
Where are you hosting the site? Please ask your hosting provider why the server is blocking the admin-ajax.php file. The create new post returns a 403 forbidden error because it can’t access the admin-ajax.php file. ( see private field )
Best regards,
IsmaelHi they removed the admin-ajax.php file and this was their response after I told them it’s still not working:
Upon checking we could see that the mentioned URL is blocked by Mod_security on the server. Mod_security is an apache module that helps to protect your website from various attacks. It is used to block commonly known exploits by use of regular expressions and rule sets and is enabled on all servers by default. Mod_Security can potentially block common code injection attacks which strengthens the security of the server. Can you please verify the same using the following error loges provided. Please don’t hesitate to get back to us if you have any query or concern.
Hi,
Please ask your hosting provider not to block the admin-ajax.php or exclude it from the mod_sec rule because it’s important. It is use to create ajax requests throughout the WordPress installation.
Best regards,
IsmaelIt is not blocked and the avia builder is finally working again.
Thank you very much for all the help!
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