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  • October 22, 2018 at 12:10 pm #1024802
    websevent_1321

    Hi,
    I updated my site to the latest version. The problem I am facing is, when I am going to edit the Homepage (i.e. Front page), it keeps loading and loading. I left it for one hour like that, still loading. And it’s happening only with the homepage.
    Even after disabling all the plugin, the problem is still there. Please look into this ASAP.

    October 22, 2018 at 1:50 pm #1024858
    Yigit

    Hi,

    Could you please post a link to your website as well? :)

    Regards,
    Yigit

    October 23, 2018 at 6:15 am #1025245
    websevent_1321

    I am really sorry about that. Please find the login details in the private section

    October 23, 2018 at 9:37 am #1025287
    Yigit

    Hi,

    I tried enabling debug mode – https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode in Appearance > Editor however changes were not saved. Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    October 23, 2018 at 12:17 pm #1025363
    websevent_1321

    Here is the ftp detail. If it gives a problem, try it with sftp

    October 24, 2018 at 4:38 pm #1025976
    Victoria

    Hi websevent_1321,

    Best regards,
    Victoria

    October 25, 2018 at 6:34 am #1026197
    websevent_1321

    Hi Victoria, I did as you instructed. I disabled all the plugins and then reupdated the WordPress. The problem remains as it was. Please check what the issue is. My client is bombarding on me as he needs some edits on the homepage only. Please take this seriously.

    October 25, 2018 at 1:02 pm #1026334
    websevent_1321

    Hey, I got my page editor loaded, once I disable the ‘ModSecurity’ from the cPanel. But is it safe for the site to keep the ‘ModSecurity’ disabled? I don’t think so. I am in a state of trauma. Please help me. Currently, I have kept the ‘ModSecurity’ ON.

    One more thing, I uploaded the backup of this site on another hosting. It is working fine there, page editor is loading, even the ‘ModSecurity’ is always ON. How is it so? I am confused.

    October 25, 2018 at 1:46 pm #1026345
    Mike

    Hi,
    I took a look and disabled the “Social Warfare” plugin which removed many of the errors, but when editing the page you still get this error:

    wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 404 (Not Found)

    Please ask your host if the ModSecurity module is enabled, and try disabling it, I also see you are using PHP v7.2, try downgrading to PHP v7
    I checked your homepage with the debugger and found no issues, I also tested your homepage on my localhost with no issues. I also tried disabling your plugins, and that didn’t solve, as you said.

    Best regards,
    Mike

    October 26, 2018 at 6:55 am #1026638
    websevent_1321

    Hi Mike,
    I have changed the PHP version to 7.
    But don’t you think disabling ModSecurity will be a security risk for the website. I also tried generating a fresh htaccess file, but that didn’t work. This is the htaccess code used in the site. Please check if there is any issue in this.

    October 27, 2018 at 5:50 am #1026983
    Mike

    Hi,
    Since disabling the ModSecurity module did work, then ask your webhost to whitelist the “admin-ajax.php” file from the mod security rule, this way you still have it in place without the error.

    Best regards,
    Mike

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