Viewing 10 posts - 1 through 10 (of 10 total)
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  • June 9, 2015 at 1:38 pm #456681
    Rshaules

    Hello!

    Hello! I’m having a problem with the Avia Layout Builder. When I go to edit a page, I’m able to use the Avia Layout Builder as normal. When I update the page, and the go to add/modify elements using the builder, everything disappears within the builder window. Even though nothing is showing in the builder window, there are still elements being displayed on my published webpage.

    In other words, I can use the page builder to build a page from scratch, and these elements are displayed on the published webpage. The problem is when I go to edit these elements using the builder, and everything that had once been in the builder window disappears.

    I’ve tried to empty cache, clear browser history, and even log into another computer I had never been on before and the problem still remains. (Both computers being Mac OS X and using safari and chrome).

    June 9, 2015 at 1:45 pm #456686
    Yigit

    Hey Rshaules!

    Is it a specific page? It still loads fine on my end. Do you have any browser add-ons/extensions? If so, please try disabling them and check if that helps

    Best regards,
    Yigit

    June 9, 2015 at 2:29 pm #456723
    Rshaules

    Thanks for the quick reply!

    I am having the problem on all pages (as opposed to posts where I’m not using the page builder).

    Here is an example of a page I’m using that is showing up blank:

    http://www.christianholydays.com.au/arguments-against-feast-days/

    I’ve just tried on a windows based computer, logging in for the first time, and the problem is still there. Thanks for your continued support with this!

    -Richard

    June 9, 2015 at 2:41 pm #456732
    Yigit

    Hey!

    And this is how it looks on my end – http://i.imgur.com/rr1xQ79.png?1
    I am not really sure why it does not work on your end while it does on my and Josue’s. I asked my other teammates to check your website. Please kindly wait to hear from them.

    Regards,
    Yigit

    June 9, 2015 at 2:52 pm #456738
    Rshaules

    Thanks for the quick reply!

    Here is the screen shot of the problem I keep seeing on the back end:
    http://grab.by/HVfq

    Meanwhile on the front end, I see there is something on the page (even though I can’t edit it):
    http://grab.by/HVfG

    Thanks again for the help :)

    June 9, 2015 at 3:50 pm #456770
    onesource_marketing

    I am having the same exact problem! Please advise!

    June 9, 2015 at 3:50 pm #456772
    Yigit

    Hey!


    @jend_onesource     Please flush browser cache and refresh your page a few times.

    Cheers!
    Yigit

    June 9, 2015 at 4:12 pm #456781
    onesource_marketing

    Yigit, you the man! Thank you! ;)

    June 9, 2015 at 4:15 pm #456782
    Yigit

    Hey!


    @jend_onesource     You are welcome, glad we could help :) We will keep the thread open for the OP. If you have any other questions or issues, please feel free to start a new thread

    Best regards,
    Yigit

    June 10, 2015 at 5:25 am #456981
    Rshaules

    Just wanted to let everyone know that the problem has been fixed. I didn’t think to flush the CDN cache, so once I did that, the problem has been solved.

    Just in case anyone else has this same problem, these seemed to be the necessary steps:

    1) Flush dynamic/static cache through web host (I was using site ground)
    2) Flush cache with your CDN (I was using cloud flare)
    3) Clear cache in browser

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