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Posts
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Dear Support Team,
I am having issues with my current Enfold version. I licensed and uploaded it a new today. Unfortunately, the AVIA page builder is not loading, and whenever I try to save something in the Enfold settings (f.e. the private token), I keep getting the message “Saving didn’t work! Please reload the page and try again.” I have already had the memory limit checked by my host, and it is set to 2GB. What else could be causing this issue?
Thank you!I was able to resolve the issue with saving the the enfold settings with my host; the firewall was blocking it. This is now working. However, the problem with the page builder persists. I have activated the debug mode, and the content is visible there, but with the page builder, I still only see the loading symbol.
Hey,
Please try deactivating all active plugins and check if that fixes the issue.
If it doesn’t, please send us a link to your login page and admin login credentials so we can investigate the issue.
Regards,
YigitI had deactivated all plugins, but it doesn’t help.
Please find the credentials in the private content.
Hi,
The admin-ajax.php file is returning a 403 response code. It looks like a security measure on your server, such as the ModSecurity, is causing this issue.
Could you please contact your hosting provider again and ask them to temporarily disable the ModSecurity and check if that resolves the issue?
Regards,
YigitHi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
Rikard
- The topic ‘avia page builder didn’t load and enfold settings not possible to save’ is closed to new replies.