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I cannot edit or add text in either the Avia page builder or the WP visual editor or text editor. In both the default WordPress or using the Advanced Layout Editor I cannot type or paste text. When I go to edit or create with the text block, there isn’t anything visible. I can highlight the text in the box but it won’t show up visibly. I click over to the text editor and I can see the text the first time. If I go back to the visual editor (which now won’t even show the area to type text) and go back to the text editor, the text isn’t visible there either.
I’ve tried deactivating plugins and that does not resolve.I’ve tried these suggestions: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/ and all were tested unsuccessfully so I’m starting a new support ticket.
We’re having the same issue for the past couple weeks. Deactivated and updated all plugins and stilling having the same issue —
Wordpress 4.7
Enfold Child Theme 3.8.4
Following Plugins:
All In One SEO Pack
Document Gallery
Download Manager
Gravity Forms
Gravity Forms Multilingual
Gravity Forms Signature Add-On
LayerSlider WP
Modal Dialog
Multilingual Tools
Nooz
Revolution Slider
Sucuri Security – Auditing, Malware Scanner and Hardening
TablePress
WordPress HTTPS
WPDM – Email Notification
WPDM – Extended Short-codes
WPDM – Image Button
WPDM Page Template
WPForms
WPForms Post Submissions
WPForms Signatures
WPForms User Registration WPML All Import WPML CMS Nav WPML Media WPML Multilingual CMS WPML Sticky Links WPML String Translation WPML Translation Management@CleanFuture
Can you share a login link with us please?There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Make sure no caching is activated on your site/server (ask your host about it to be sure).
Best regards,
AndyEnfold has been installed under another name “Enfold2” with a fully clean setup and the problem still exists so I think this is a compatibility issue between Enfold and the newest WP release.
Please escalate support to a higher level. My login credentials are in the private content – please investigate as Enfold has been reinstalled and the problem still exists.
Hi,
We saw a lot of errors in the console when we accessed the advance layout builder. Some of the files do not exist or cached. Please post the content of the .htaccess file on pastebin.com. We would like to check it. And if possible, please deactivate every plugins, see if it fixes the issue.
Best regards,
IsmaelHey!
Please deactivate all the plugins and re-upload theme files through FTP to check if everything is working properly.
Thank you
Regards,
BasilisI have deactivated all plugins and re-re-uploaded Enfold but nothing changed!
Please escalate support level, the problem remains.Hi,
re uploading might now be enough. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyWith regards to issue I detailed on January 7, 2017 — we followed the direction to deactivate all plugins, delete enfold theme via ftp, upload the latest enfold theme via ftp. Still having the same issue – can not see the content under the visual or text tab. We really need to find a solution!
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