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  • December 9, 2020 at 10:37 pm #1266147
    fastlook

    When I am trying to edit a page, I can’t see the content of the page. Is there a solution? Thank you.

    • This topic was modified 4 years ago by fastlook.
    December 10, 2020 at 8:40 am #1266218
    Nikko

    Hey fastlook,

    I tried to login using the credential you gave, however it returns:

    Hata: <username> kullanıcısı için girilen parola geçersiz. Parolanızı mı unuttunuz?

    please check.

    Best regards,
    Nikko

    December 10, 2020 at 12:01 pm #1266257
    fastlook
    This reply has been marked as private.
    December 10, 2020 at 7:51 pm #1266362
    fastlook

    Hi Nikko. I changed the password. Please Can you try again?

    December 10, 2020 at 10:23 pm #1266407
    Victoria

    Hi fastlook,

    Please have a look at the following thread:

    Enfold admin-ajax.php 404

    You are having a 404 error on the admin-ajax requests.

    If you need further assistance please let us know.

    Best regards,
    Victoria

    December 10, 2020 at 10:29 pm #1266413
    fastlook

    Hi Victoria,

    I have no idea about your referenced topic. All of these are above my knowledge. I think, I need more help /:

    December 12, 2020 at 3:15 am #1266716
    Nikko

    Hi fastlook,

    Thanks for providing the admin access.
    I have checked on your site and I could verify this is not caused by any plugins.
    Can you try to disable Mod Security? I believe it should be fixed with this, here’s a similar thread: https://kriesi.at/support/topic/enfold-layout-builder-not-working-stuck-on-the-spinning-wheel-urgent/#post-1264797
    If you’re not sure how to disable Mod Security, you can ask your hosting provider for assistance or if you can give us temporary access to your cPanel we’ll do it for you.

    Best regards,
    Nikko

    December 12, 2020 at 6:19 pm #1266794
    fastlook

    Hello my hoting provider changed the mod security to disable and the problem solved. Will this setting be turned off (disable) all the time? thank you.

    December 14, 2020 at 5:11 am #1267006
    Nikko

    Hi fastlook,

    If you could find the option in the cPanel to enable/disable Mod Security then I would suggest turning it on when you’re not modifying the site and turning it off when you edit something on your pages.
    But if you don’t have control over it then would suggest disabling it on your site since the settings on the Mod Security has some conflict with our page builder.

    Best regards,
    Nikko

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