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  • May 14, 2016 at 8:29 pm #632390
    njmjdesign

    Hello! I am using the Avia Layout Builder for my pages. When I click on a Text Block to edit, I get the following message: An error occuredX
    Error fetching content – please reload the page and try again    . Reloading the page does not help. If I delete the text block, copy in the text, it will work once.

    WordPress, the theme, and all plugins are updated. The latest plugin I added was Coming Soon Page & Maintenance Mode by SeedProd, but deactivating it did not help.

    May 16, 2016 at 6:43 am #632759
    Rikard

    Hey njmjdesign,

    On what page are you seeing this problem? You could try to delete and recreate the element to see if that helps. Please be careful to close any added markup properly: 

    <strong>Bold text closed properly</strong>

    Thanks,
    Rikard

    May 16, 2016 at 5:28 pm #633157
    Micheal0424

    I am also having this issue.

    I have recreated the element multiple times and the issue continues.

    I get the same message as mentioned above. It doesn’t do it with all of the text block elements, just a few.

    Any ideas of what could be causing this?

    I have gone through the disable and uninstall plugins steps already and everything is up to date.

    Thank you.

    May 16, 2016 at 5:34 pm #633165
    njmjdesign

    I’ve tried the same solutions as Micheal0424. No luck.

    I’m having trouble on multiple pages, but you can specifically check out the Coaching page.

    May 17, 2016 at 2:50 pm #633768
    Micheal0424

    njmjdesign,

    Here is the solution:

    Content Element: Error fetching content – please reload the page and try again

    The issue is Wordfence conflict, I will have to look into it deeper when I have more time.

    May 17, 2016 at 2:58 pm #633771
    classywebsites

    Just out of curiosity I Disabled the Firewall feature inside the Wordfence plugin while it was still running and presto – I was able to edit the element icon inside the cell.
    Hopefully others can learn from my experience.

    May 17, 2016 at 3:00 pm #633772
    classywebsites

    After completing the cell edits I Enabled the Firewall feature inside the Wordfence plugin.

    May 17, 2016 at 4:41 pm #633835
    Micheal0424

    Yeah, I figured that would do the trick as well.

    When I have more time I will see if I can change the firewall settings, just playing catch up right now.

    Thanks for sharing that info.

    May 18, 2016 at 7:27 am #634209
    Rikard

    Hi,

    Thanks for the helpful discussion and suggestions @classywebsites and @Micheal0424, much appreciated :-)

    Best regards,
    Rikard

    May 18, 2016 at 11:31 pm #634819
    brentd99

    I am seeing the same thing. I can disable Wordfence and able to edit text box content, then activate after done editing. This is a bit of a pain right now though. Please let me know when a fix is available.

    Thanks,
    Brent

    May 19, 2016 at 3:53 am #634874
    njmjdesign

    Excellent! It seems to be working so far. Thanks everyone for your help.

    May 19, 2016 at 7:50 am #635013
    Vinay

    Hi,

    Glad we could help :)

    Thank you for using enfold. Please get in touch with us via new ticket if you have any questions in future.

    Best regards,
    Vinay

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