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  • June 4, 2023 at 8:51 am #1409517
    JoeSurf

    As others have mentioned in the past, I’ve run into the issue of not being able to use the Avia Layout Editor. All I see is the endless spinning wheel.

    Some things I’ve tired:

    • Updating to the latest Enfold theme version
    • Deactivating the Classic Editor plugin
    • Tested conflicts with other plugins
    • Reset the cache
    • Tried resolving in different browsers and incognito mode

    I’ve always tried switching (in the Enfold settings) to Block Editor, but that doesn’t seem to do anything.

    Any help would be greatly appreciated. It feels like this issue occurred once I updated to the latest version of WordPress, but I’m not sure that’s the issue because I use Enfold on other sites that have also updated to the new version of WordPress and they’re working fine.

    June 4, 2023 at 12:00 pm #1409531
    Rikard

    Hey JoeSurf,

    Thanks for the login details. There’s an error being thrown on the file in private. Please share server error logs with us, and try reaching out to your hosting provider, as they should be in a better position to help you out with this.

    Best regards,
    Rikard

    June 7, 2023 at 4:57 am #1409826
    JoeSurf

    Hi Rikard, thanks for the response. I’ve been looking into what you shared.

    A tech at my hosting provider had the following response, “I see no information on the server that would indicate a problem with your site or with the server. Further, I see nothing to suggest connectivity or processing issues with admin-ajax.php.”

    When you asked for the “error log” was that the PHP error log? I’ve included the info from that log. It flagged a plugin called PixelMySite which I have since removed. (Did not solve the issue.) I’m not entirely sure what’s going on with the other issue it flagged related to canonical.php.

    At this point, i’ve tested different versions of PHP (my site is currently set to 8.0). Cleared the cache sitewide. Deactivated and tested the plugins. (My version of Yoast is outdated but have tested it with the latest version and that didn’t solve the problem.)

    Please let me know what my next steps are for troubleshooting this issue. I’m currently unable to edit in the WordPress CMS on any page at the moment.

    June 7, 2023 at 4:17 pm #1409897
    Rikard

    Hi,

    Thanks for the update. Please forward the screenshot in private to your hosting provider, the server is returning a 500 internal server error on the file in question when trying to edit a page.

    Best regards,
    Rikard

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