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Hi guys, I just checked the site after not checking it for like 1 – 2 months. Today I tried installing some plugins,. w3 cache, and wp fastest cache because I noticed that the google page speed tester it only got like a score of 40.
Anyways deleted both of them and right now when I try to edit the homepage, the layout editor is loading. Nothing happens. In other pages the standard editor works.
I’m not sure if this is caused by the plugins I installed and deleted or the recent update.
So after this issue, since you guys here take a long time to respond. I asked my domain host to revert to a previous build, around september 15 , 2016.
I checked all the plugins and only akismet was installed back then , no custom coding except for the custom css portion. There was a prompt to update the enfold theme but before I did that I wanted to make sure I can use the avia layout editor. And I was able to do so, change the content.
I decided to do the auto update of the theme to the latest version, so after this I can no longer use the avia layout editor and it just keeps loading. So maybe the problem has something to do with the theme update ? I’m using a child theme.
Help will be much appreciated.
Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
YigitHi thanks for replying, yes you can deactivate the plugins if necessary. Although I only used akismet here.
Hi,
You are getting a bunch of JavaScript errors on the edit page, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Thanks,
RikardHi Rikard , I just did what you asked. Downloaded the theme in themeforest, replaced the entire enfold folder with the new one. Tested in another browser, removed cache , and logged in. Still the same result.
I’m pretty sure the update caused this problem and as you can see I don’t have that much content.
Do you recommend deleting the entire enfold folder and replace it with the one in themeforest ?
And how about the child theme , cant it also be affected ?
I managed to fix it , not sure if this is a good solution or not but here’s what I did.
Since there’s only 1 plugin installed, Akismet. I deactivate it, tried visiting the homepage and use avia layout editor . it works, but once akismet is activated , it causes problems again.
Any advice on this ? Install , reinstall akismet or wait for the next enfold update ? I can easily deactivate it when editing my pages.
Hi,
I have never heard of any conflicts with Akismet, maybe you could try to delete it then reinstall? Or you could look for an alternative to it maybe?
Best regards,
RikardOne last favor bro , can you check the site on your phone ? Nothing appears like the images I used, only the logo , some elements. I’m not sure whats causing the problem.
Hi,
The site looks good on mobile. Could you please provide a screenshot of the issue? Make sure that javascript is enabled in your phone.
Best regards,
IsmaelHi Ismael, please look at the image. The images don’t appear. But the styling , background , css colors are there , as well as the text. This was taken on firefox android. I also tried google chrome and still the same result.
For desktops it’s fine.
Hi,
What is the actual model of your phone? Is it happening on the demo? http://kriesi.at/themes/enfold/
Best regards,
IsmaelHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
Andy@ Andy.
I did what you asked me to do.
Disabled the new cache plugin. Actually this wasn’t the problem before, I just installed it yesterday if it can help, but it does not.
Downloaded the enfold theme files, and replaced it on my own site via ftp. I’m using a child theme btw.
Deleted all browser cache.
Did the Hard Refresh Hold CTRL + SHIFT + RELOAD.
——- There’s no problem with the desktop version of the site , only the mobile version. I tested the site in 2 different devices, even the google web developer snapshot shows it. It doesn’t load the layer slider and images on the homepage. But in the about page, the images can be seen.
Hey!
I’m sorry but I have no idea what’s going on with your site, maybe it’s a browser issue or a custom settings in your phone. Did you test this on other devices? Can you reproduce the same issue on the demo?
// http://kriesi.at/themes/enfold/
Best regards,
Ismael@ Ismael
I don’t think it’s a mobile browser issue since I tested this in google chrome and firefox in my phone ( my android phone doesn’t have a custom rom ). I also tried this on another phone as well.
In one of googles web tools , forgot the name. It showed the same problem but when I clicked the desktop version it was ok.
As for the enfold demo, yes it works without a problem.
Could this issue be with my hosting ?
Hey!
It can be a server issue but the site is working on desktop. It’s a little difficult to debug because we don’t see any errors in the browser console. Please ask your hosting provider for the error logs if there’s any. And post the content of the .htaccess file on pastebin.com. We would like to check if the WP Super Cache’s configurations are still there.
Best regards,
Ismael
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