Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 24, 2024 at 6:38 pm #1445591
    stephaniek46

    I just updated my Website to php 8.0., bought and updated my theme to enfold version 5.7.1 (updated via ftp as described in previous threads) and WordPress Version 6.5.3. Now I have the following problem: I tried editing my pages with the Avia Layout Architect and when I click on an element to edit it, the pop up window of the layout architect is blank (no text or images shown). I have already cleared my cache several times, tried different browsers but the problem stays the same. I don*t have Gutenberg, but the plugin classical editor installed (as this was also mentioned in some related threads). Also, in some previous threads it was said to manually change the enfold theme via ftp (I just did that and thats when the problem showed up). I hope there is an easy fix for this issue that I am overlooking.
    Thank you!

    May 24, 2024 at 8:41 pm #1445634
    Rikard

    Hey stephaniek46,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 28, 2024 at 11:16 am #1446825
    stephaniek46

    Here are the credentials (private)

    May 28, 2024 at 12:56 pm #1446836
    Rikard

    Hi,

    Thanks for that. I see that the server is throwing a 500 internal server error on the file in private, please try reaching out to your hosting provider to see why that is. If you need further help from us, then please share server error logs with us.

    Best regards,
    Rikard

    May 28, 2024 at 1:50 pm #1446837
    stephaniek46

    New credentials

    May 28, 2024 at 4:14 pm #1446852
    Rikard

    Hi,

    Thanks for the update. If you go and edit a page then inspect the page in the browser, then you will see the error message.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.