Avia Layout Builder Wont Work

Hey jshughes2013,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi James,

Thanks for giving us admin access.
I have checked your site and noticed there’s a js error in the console.
And it most likely due to Enfold is already outdated (3.8.4), you need to update it to 4.7.6.3 and also PHP version (5.6), please update it to 7.3 after Enfold is updated.
The issue is most likely due to compatibility.

Best regards,
Nikko

Hi James,

Please do the following (make sure to have a backup first):

1. Login to ThemeForest and download the Enfold theme.
2. Right-click over the downloaded zip file and extract/unzip it.
3. It should generate a new folder, open it and look for the enfold folder
4. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
5. Log in to WordPress as and Admin.
6. Install and activate this plugin: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
7. Go to Appearance > Themes.
8. Click on the ADD NEW button.
9. Click on the UPLOAD THEME button.
10. Click BROWSE and choose enfold.zip file
11. Click the INSTALL NOW button

Best regards,
Nikko