Viewing 26 posts - 1 through 26 (of 26 total)
  • Author
    Posts
  • May 11, 2015 at 10:24 pm #442728
    ctchope

    We just upgraded a client to 4.2.2 and now Avia won’t load. What is the fix for this?

    May 12, 2015 at 1:49 am #442768
    dfava25

    I am having the same issue on my site. Also, my large image sliders are no longer showing. I have Enfold version 1.7.1 and WordPress 4.2.2.

    May 12, 2015 at 2:08 pm #442997
    anma

    Hi,

    I’ve the same problem and need urgently a reply.

    Ich habe das gleiche Problem und brauche dringend ein Lösung, bitte !

    best, AB

    May 12, 2015 at 2:08 pm #442998
    Yigit

    Hi!

    Please make sure that you are using the latest version of Enfold which is currently 3.1.5 – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    May 12, 2015 at 2:37 pm #443014
    anma

    Hi Yigit,

    I have it WP 4.2.2 & Enfold 3.1.5 – it’s not working – no plugins added –

    What els can I do ?

    best, AB

    May 13, 2015 at 7:34 am #443570
    Rikard

    Hey @anma!

    Could you try to overwrite your theme files via FTP with a fresh copy from Themeforest to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Rikard

    May 20, 2015 at 1:07 am #446835
    treblamah

    Overwriting theme files with latest from ThemeForrest via FTP did not help. Just updated to WP 4.2.2 and visual editor will not load. Just keeps spinning. I can create a new post and enable the advanced editor, but when I go to edit one, for example, a product page where I used the advanced layout editor, it just keeps spinning.

    • This reply was modified 9 years, 7 months ago by treblamah.
    May 20, 2015 at 5:06 pm #447288
    Yigit

    Hi!


    @treblamah     in that case do you mind creating a temporary admin login and posting it here privately as well as FTP access. Please also upload enfold.zip somewhere on your server and tell us where so we can update the theme for you.

    Regards,
    Yigit

    May 20, 2015 at 5:12 pm #447295
    anma

    Hi Yigit,

    nothing helped and I had to deliver the site si I reinstalled everything and now it works – strange problem !

    Thank you for your kind offer,

    best, AB

    May 20, 2015 at 5:14 pm #447298
    Yigit

    Hi!


    @anma     glad you figured it out! We will keep the thread open for the OP and other users. If you have any other questions or issues, please feel free to start a new thread :)

    Best regards,
    Yigit

    May 20, 2015 at 5:20 pm #447302
    treblamah

    I got it to start working as well. I had the WooCommerce Subscriptions plugin running on the site. When I updated it to the latest release the layout editor started working. Not sure if it was causal or coincidental, but it works now.

    May 20, 2015 at 5:31 pm #447313
    Yigit

    Hey!

    Great! We will keep the thread open for @ctchope :)

    Regards,
    Yigit

    May 22, 2015 at 6:52 pm #448549
    ctchope

    we do not have that plugin on our system. How do I tell what version of the theme I have?

    May 23, 2015 at 1:31 am #448793
    Josue

    Hi!

    In Appearance > Themes.

    Best regards,
    Josue

    June 5, 2015 at 7:43 pm #455263
    ubercool

    I have the same infinite spinning wheel bug. I updated to 3.2.0 replacing all 3.1.5 files in two steps, first deleting old theme and uploading the 3.2.0. I also checked the API key and it is correct.

    Has anyone successfully solved this issue, short or reinstalling the entire site? Ours is a production site with hundreds of pages, so trying not to do that.

    June 5, 2015 at 7:44 pm #455264
    Yigit

    Hey!


    @ubercool     Have you tried de-activating all active plugins and check if that helps? If it does not, please create a temporary admin login and post it here privately

    Cheers!
    Yigit

    June 5, 2015 at 7:45 pm #455267
    ubercool

    I’m currently deactivating plugins and will see if that helps and, if not, will post the admin pw here.

    June 5, 2015 at 8:02 pm #455285
    ubercool
    This reply has been marked as private.
    June 6, 2015 at 6:50 am #455396
    Rikard

    Hi!

    Could you try to overwrite your theme files with fresh copy from Themeforest via FTP to see if that works? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    June 6, 2015 at 6:53 am #455400
    ubercool

    I already did that, see post above.

    June 6, 2015 at 5:29 pm #455515
    ubercool

    What happened when you logged in with my credentials?

    June 7, 2015 at 12:32 am #455549
    Josue

    Hi! @ubercool,

    Try adding this line to your wp-config.php file:

    define('CONCATENATE_SCRIPTS', false);

    Best regards,
    Josue

    June 7, 2015 at 12:46 am #455553
    ubercool

    No unfortunately that didn’t help. Continues to hang.

    June 7, 2015 at 1:02 am #455555
    Josue

    Hey!

    Can you go to your wp-admin folder and check if the admin-ajax.php file exists? this is the error that is popping in the console when the builder tries to load:

    POST http://theinternational.com/wp-admin/admin-ajax.php 404 (Not Found)

    Best regards,
    Josue

    June 7, 2015 at 2:49 am #455571
    ubercool

    Yes, that was the solution. Thanks so much!!! I can’t believe that file got deleted somehow, weird!

    Thanks again! :)

    June 7, 2015 at 3:03 am #455572
    Josue

    You are welcome, glad to help :)

    Regards,
    Josue

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