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  • March 13, 2017 at 10:26 pm #760294
    barrchr7260

    Hello,

    Avia Layout Builder will not load and believe it has something to do with a conflict with LayerSlider, which is an embedded plugin.

    I’m not sure how to resolve and would like some assistance.

    Thanks for all your help!

    March 14, 2017 at 8:10 am #760503
    Rikard

    Hey Chris,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 14, 2017 at 5:18 pm #760864
    barrchr7260

    Thanks for responding and for your help. Some things I’ve already tested:

    – All Browsers
    – Flushed Purged Caches
    – Disabled all plugins

    March 16, 2017 at 6:13 am #761728
    Rikard

    Hi,

    Thanks for the details. Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    March 16, 2017 at 8:30 pm #762169
    barrchr7260

    Hi Rikard,

    As previously stated, I already disabled all the plugins and it did not fix the problem.

    Thanks!

    Chris

    March 16, 2017 at 10:19 pm #762235
    barrchr7260

    To add a bit more….

    1) I am able to roll back several weeks before the updates were made, if needed.

    2) LayerSlider WP is version 5.6.8 but is an embedded plug-in and I cannot update. Please advise if there is an update option for Enfold

    3) I did as much testing as I could, disabled all plugins in my test environment, purged caches, used several different browsers

    Please advise on how you would like me to proceed?

    Thank you!

    Chris

    March 17, 2017 at 8:19 am #762377
    Rikard

    Hi,

    I’m not sure what is causing it but you are getting the error messages that I have pasted in private on your edit pages. I see that you are running an old version of the theme, could you try updating to the latest version (4.0.2) to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

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