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  • May 25, 2024 at 11:57 pm #1446158
    JoeSurf

    Hi, many pages on my site or uneditable in the CMS. When I go to edit a page, the Avia Layout Builder doesn’t load, rather a spinning wheel just spins indefinitely. Oddly on some pages the editor loads fine without issue.

    Things I’ve tried:

    • I’ve cleared the cache
    • Everything is up-to-date including the them and WordPress
    • I’ve tried deactivating all plugins
    • I recently upgraded my PHP version which I thought might have been the issue, so I had the hosting company confirm everything was set properly there and even if I go back to my previous PHP version this issue persists

    I’m now at a loss as to what could be going on, and why it would only impact some pages and not others.

    May 26, 2024 at 1:29 pm #1446409
    Mike

    Hey JoeSurf,
    Thank you for the link to your site while checking your pages I found this error:
    Deferred exception: $(…).pointer is not a function TypeError: $(…).pointer is not a function
    which seem to be from your Classic Editor so I disabled it, since you already have this option in the theme settings.
    All of your pages have these errors even if the backend loads:
    https://my.yoast.com/api/downloads/file/morphology-v2?plugin_version=11.5&site=https%3A%2F%2Fwww.yoursite.com 403 (Forbidden)
    https://www.yoursite.com/wp-admin/admin-ajax.php 500 (Internal Server Error)
    so for the Yoast plugin I guess you need to activate your Yoast SEO Premium subscription, and that would solve the first error
    Enfold Support 5908
    But I don’t know what is causing the /admin-ajax.php 500 (Internal Server Error) error.
    Try enabling WP Debugging on your site and this might help track this down.

    Best regards,
    Mike

    May 26, 2024 at 11:10 pm #1446606
    JoeSurf

    Thanks for the assistance Mike. I went ahead and updated the Yoast plugin and tried enabling WP Debugging. No errors came up in the logs.

    I’ll reach out to the hosting company regarding the /admin-ajax.php 500 (Internal Server Error).

    Thanks again for the help and amazing fast response time!

    • This reply was modified 6 months, 3 weeks ago by JoeSurf.
    May 26, 2024 at 11:27 pm #1446617
    Mike

    Hi,
    Ok, we will leave this open to hear back from you.

    Best regards,
    Mike

    May 30, 2024 at 4:30 pm #1447089
    JoeSurf

    Thanks again Mike for helping troubleshoot. The issue ended up being on the hosting company’s side. To resolve they needed to update/modify the permissions on my PHP temp directory. My suspicion is something glitched on their end when I updated by PHP version. This brought back the layout builder functionality and got rid of the 500 errors.

    May 30, 2024 at 6:46 pm #1447102
    Rikard

    Hi,

    Great, I’m glad to hear that you problem is fixed. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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