Viewing 6 posts - 1 through 6 (of 6 total)
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  • #797329

    Hi,
    thanks for a great theme. I have used Enfold for year and a half with three different sites, and this is the first time I’m facing this problem: just a few hours ago the Avia Layout Builder stopped working (just spinning the loading circle and not opening the layout elements). I have no idea what is causing this. I tried to deactivate all my plugins, clear the cache, hard-refresh, and even tried another browser – none of these made any difference.
    Our international conference is in just a few weeks, and I can’t update any of my pages or create new ones. This is a huge problem! I would really appreciate if you could help me with this. Please find the link to the website and admin login credentials in the private section.

    #797333

    Hey Pia!

    You are currently using a very old version of the theme. Please update Enfold to the latest version 4.0.7 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Regards,
    Yigit

    #797343

    Yigit, you made may day! Or night, in this case.. :) it’s 2:30 o’clock here. I didn’t realize that my theme did not update itself automatically the way my WordPress version does. I feel so stupid, but also relieved. Thank you once again, you guys are the best!

    #797390

    Hi,

    Great, glad we could help and that you got it working :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #797990

    It seems to be working fine again, so you can close this topic. Thanks and have a nice week.

    #797992

    Hi,

    No problem. If you need additional help just let us know!

    Best regards,
    Jordan Shannon

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Avia Layout Builder stopped working (spinning circle) – please help!’ is closed to new replies.